Viking Line Abp, org. Here are the terms of UnCruises cruise credit: To West, it was simple. Find and select the payment they want to refund. . Like you,we were stuck dealing with our plane tickets just 8 days out, as well as post cruise hotel and the car service booked to get us to the cruise from LHR. Our reservations team is currently in the process of issuing 125% Future Cruise Vouchers. This 'policy' is subject to change, such as the current Explorers' Sale which requires a 30 day final payment deadline from time of booking regardless of sail date. these second cruise was cancelled because eat Viking Sun was sold. Lastly, you now complain that you can't use your vouchers because you refuse to comply with Viking's (long standing) vax requirements. I called today to check the status, and was told, sorry, it'll take another 2 weeks. We reviewed Andersens letters and emails to Viking, and we asked the company to review his complaint. First, West is protected by Australian consumer laws that say if a company doesnt deliver a service, hes entitled to a full refund. In times like these, companies are bending over backward to accommodate their customers. On March 11, we were the first cruise line to announce a temporary suspension of operations through April 30, 2020. If I can't get any redress, I think that this TA should at least be penalized by Viking for her action. Were always here to help. He he tried to take the trip solo, he was charged another $10,000. On 4/8 I receive emails to me and my husband that a credit, not a refund, was issued for a future cruise. Guests will be responsible for all costs and fines, On 2/23/2023 at 8:19 PM, Cruzingmlt said: On 2/23/2023 at 10:19 PM, Cruzingmlt said: 19952023, The Independent Traveler, Inc. You'll still need to return your items within 30 days. But we are truly living in an unprecedented time. 100% of Full Fare. Vouchers will be automatically applied to your purchases for this journey, including cruise fare, air, hotel extensions, excursions, beverage package, and prepaid gratuities, Wondering if anyone else has had this experience with Viking. Please help. My point is that if I give Viking my money to use then I expect if not refund, credit to use at MY discretion.6. Youll also connect with other readers who want to make the world a better place. As a private company we do not have to worry about quarterly profit expectations and that flexibility allows us the ability to do what is best for our guests and our employees. Risk-Free Guarantee: How it Works Can a cruise line really turn your cash into expiring credits? Please help! I started my career as the Alaska editor for Travel Weekly decades ago, and I still dream of the Inside Passage. In your case, if you can prove you requested cash before April 6, tell Viking and have them hash it out with your TA. But is a cruise credit refund even possible? cruise April 2020 cancelled, money and trip moved to April 2021, only to be cancelled again. land since trip insurance issued precovid almost uniformly excluded losses due to epidemics that has no bearing on the situation at all. Select "ok" to confirm refund. It later came to an undisclosed agreement with the husband. First, why is there an arbitrary deadline? It also lists some . And now they are mad because they are not going to use those vouchers. Dear Viking Guests, does viking give cash refunds. I think he might have been able to appeal his case to UnCruise. Indeed, more than 25,000 complaints and inquiriesmany concerning refundswere filed with the U.S. Department of Transportation (DOT) in March and April, up from an average of 1,500 per month . 19952023, The Independent Traveler, Inc. Select refund. that would have required UnCruise to offer a full refund. It gets worse. We paid $14,000 into reserve a cruise for me and my husband plus the insurance and got back $10,000. Karin Price Mueller may be reached at KPriceMueller@NJAdvanceMedia.com. Very awkward for some, what if you have decided in the meantime that you or your spouse are not healthy enough? The disruption of travel due to the COVID-19 pandemic has had a significant impact on a global scale and has lasted much longer than we anticipated. I am writing to you today from my home, rather than the Viking office. I wanted to say something about your argument for getting a refund. Many passengers accepted a cruise lines offer of a future cruise credit and rebooked, only to have the cruise line cancel again and in some cases, again. My Samsung tablet wont hold a charge. Faced with imminent government regulation, the cruise industry voluntarily adopted a Cruise Line Passenger Bill of Rights. Not happy about floating cash for Viking. Further on aforementioned terms will also be referred to as "Services". However, if you prefer the alternative, you may choose a refund equal to the amount paid, by calling. If you do not have a new travel date in mind, you will be provided with a certificate within the next couple weeks to move your funds over to a 2020 Alaska itinerary or even 2021. If you would like a full cash refund, in lieu of the voucher option, you should contact our customer service team as soon as possible so that we can process your request. Ten days later, on March 30, Viking announced the cruise was canceled and 100% cash refunds would be given to customers but only for those who hadn't canceled previously. But I had expected better from Viking. And I do know an honest used car salesman as well. FCV policies change and can bedifferent. The maximum withdrawal amount tends to be lower at gas stations. As it stands, Viking is no better than "Honest John" at the used car lot. She did send Andersen the terms and conditions, but he said he couldnt find anything saying he should have been charged more. Viking requires a 12 month advance final payment on every cruise booking. Then COVID hit. You can also go here on the Viking site for that and any future updates. If you're closer to your sailing date, you may lose 75% or more of your fare. Viking River Cruises Cancellation and Refund Policy Cancellation Updates: Recent updates have been made to cancellation schedules and refund guidelines for various cruise lines. Select the three dots in the top right hand corner. Plus our TA was not copied.Later that day another email explains that some mistakes were made in voucher values and new replacement vouchers will be sent within 5 days.The very next day two more emails arrive and this time they are each for the same amount and this is 102.5% of the original cruise instead of 125%.At least we know they are working on the voucher!!! Refunds are made upon receipt and depend on the working times of banks. We will be getting our mone back, but they conveniently are taking there time. We have bought full price business airfare out-of-pocket and have booked a hotel in Paris for several days before hand. Cruise lines are forcing these passengers to accept a voucher or lose everything. We have contacted them and they continue to refuse. I will watch this summer to see what deals they have out.. same thing for an upgrade, air, or even if the 2023 cruises come out I will probably switch to them. To do this, the business must give the consumer a reasonable estimate of these costs before collecting the product. The orginal cruise was paid by cash. @Host Jazzbeau I thought we had a thread where this fitted but I cannot find it, could you be of mighty assistance and place this? If COVID-19 canceled your travel plans, you are likely disappointed and wondering about refunds, credits, or vouchers for plane tickets, cruise bookings, tours, and more. West appealed and a few months later received an update from a manager. You will get personalized refund information based on . In that spirit, we have made the decision to extend our temporary suspension of operations through June 30, 2020. Next surprise was her voucher was about 45% of original whereas mine was about 28% of original. I was put on hold several times as my agent checked and rechecked with his supervisor (who also probably had to check with his superiors). Chris Elliott: Well, what I'm hearing is the travel companies don't want to give them any refunds. Check out our directory. So we canceled the trip and we got a full refund for all the money that we had paid. has a tracker that displays progress through 3 stages: (1) Return Received, (2) Refund Approved and (3) Refund Sent. Its perfectly reasonable to argue that you dont want to give Viking a microloan for up to two years. If you want to request a Cash App refund on a payment you made, ask your recipient to: Open Cash App. You can upgrade your cabin, get pre & post extensions, excursions, tips, silver spirits, etc. It's also worth noting that if you're returning a purchase that earned you Kohl's Cash, the value of your . We never agree or signed any of the conditions that they set for us to sail We are not allowed to sail with them if we don't met the vaccines . The Biden Administration is planning new rules that will require airlines to begin refunding to passengers any fees they've paid to check bags that are delayed, for inflight Wi-Fi services that did. Or you would like the money back because you nee d it somewhere else? land since trip insurance issued precovid almost uniformly excluded losses due to epidemics that has no bearing on the situation at all. Refund Times Another group of cruise credit refund cases comes from passengers who booked their cruises before the pandemic. The hotel must refund the money to the consumer's credit card. Language and Region. If you purchase a product or register for an account through one of the links on our site, we may receive compensation. Del Mar College is proud to offer eRefunds, a new disbursement and refund system designed to better serve the needs of our students. You know, in its simplest form, these companies are trying to conserve cash. When asked what this was for, the reply was that I would get vouchers for future Viking cruises that were worth more than the extra payment, Andersen said. If you or someone youre sailing with dies. Pre-pandemic, most lines allowed changes and. 50% of total price. Vienna and Krems are also off the itinerary. YouTubes privacy policy is available here and YouTubes terms of service is available here. Shortly before the couples expected departure in April 2020, they received a disappointing notification from UnCruise, which started Wests quest for a cruise credit refund. Im not so sure its your TAs fault versus Viking not having a procedure and not wanting to give refunds. Its been eight months. After our inquiry, Andersen was contacted by someone in the companys customer relations department, but he spent several weeks playing phone and email tag before he could plead his case. But what if he hadnt? Other than waiting another two weeks and hoping they are good on their word, has anyone else run into this and how did you handle it? Now they cant take a cruise until they get a vaccine. True, it wasnt UnCruises fault but that doesnt matter. Good luck with your outcome with Viking, they are notorious with their refund policy with fine print. Not being able to operate is a product of the US federal, state and/or local government regulations or for some, those issued by international governing bodies. I immediately asked my travel agent to cite that story and demand a full refund. But the entire cruise industry shutting down due to a pandemic vs one ship having an accident is an entirely different scale. Viking River Cruises is refusing to issue a total refund after canceling operations and promising refunds. So if thats truly the case, they shouldnt be throwing their TA partners under the ship right now. Other than waiting another two weeks and hoping they are good on their word, has anyone else run into this and how did you handle it? Viking agents are not all the same, which is why I use only one. This can be added on the pre-trip, post-trip or both.". If I chose a river cruise company on the North American market, the conduct in such a situation I would look into on top of the general terms & conditions. During the 16 th through 20 th class days (February 7 - 13, 2023): 25%. Or take the cash back. Get a cash refund if the returned item is less than $10. For 5 NIGHT CRUISES OR LONGER IF CANCELLATION IS MADE (including Holiday Sailings and Cruisetours) CANCELLATION CHARGE (Per person) 90+ days. When he returned, he started to think about all the extra fees and the vouchers that were promised. Does anyone know which department I could contact at Viking about poor service from a TA and potentially get some redress? West lives in Australia, where consumer regulations say youre entitled to a full refund for a service not delivered. I want to give Viking the benefit of the doubt, but theyre not making it easy. We are using this period of non-operation as a time for additional training and initiatives to ensure we have the safest and healthiest fleet in the industry. Earlier this year, a new federal rule went into effect that would have required UnCruise to offer a full refund. Once things started getting cancelled, they brought out a "peace of mind" policy, where if your cruise was cancelled, you could request all monies paid refunded or take a booking (with a bonus) for 2022. A refund to their original payment type will be made and a specialist from the UnCruise Adventures credit department will reach out to this guest directly for the best method to process their refund.. If you don't have the required documentation, the cruise line has the right to refuse boarding, as per the Terms & Conditions. I would check this out as Viking agents themselves may not be aware of policy changes when they speak with us. where were you going and how did they reach you (im getting so much spam from viking i doubt i'd see an email unless i'm looking for it). Plus, we have insightful letters, insider tips, and more. Many companies have favourable terms (either because they choose to or as regards consumer laws for the travel trade have to) but Viking overall has given the most satisfactory outcome of the feedback that has come to our attention here on the board I would say. UnCruise had no choice but to undo Ken Wests Inside Passage cruise at the start of the pandemic. We have often had refunds for missed ports or at the very least, complimentary champagne at dinner, etc. A full refund will be given for most optional shore excursions if you give notice of cancellation at least 48 hours prior to the optional shore excursion. You pulled off a minor miracle, he says. Two days later, Fedex Ex knocks on the door with separate letters for me and my wife containing checks for SBC connected with the cancelled cruise. "Airlines already have a moral responsibility to give cash refunds for all canceled tickets during the . Europe's Danube River is a frequent route for Viking River Cruises. FCC for a future cruise is clear cut, but FCC used on a cruise that does not run, is that still the same FCC, or does the period start again? Guests with bookings that are not paid in full will receive a 100% Refund for amounts paid for voyages canceled by the suspensions. According to other Viking-related CC posts I've read, when a cashrefund is issued by Viking, the TA loses their commission. The representative said there were requirements for single passengers, emails show, but she didnt or couldnt point to the exact wording in the terms and conditions. Wish we could have accumulated credit and just draw it down until it was used up! West appealed and a few months later received an update from a manager. We were 3 weeks from sailing on another line in Mar2020. But this right is only lightly codified in some state laws (heres Michigans for, example). @Host Jazzbeau thanks for moving this to here. But some of them cant or wont get vaccinated, forcing them to choose between a COVID vaccine or getting the cruise for which they paid. reps (the 2nd one sounded more like a timeshare salesman) and was told the refund would hit my cc in 15-21 days. Take advantage of that fact. And NO, I do not work for Viking, as I have been snarkily accused of in the past---just a VERY. Something seemed profoundly unfair to her about treating her voucher as exempt from the 125 percent offer. I agree! West remained patient, hoping UnCruise would see the error of its ways. Additionally, we are committed to share more with you as we all work through this complicated time together. The second cruise was on the Viking Sun which was sold. I think Viking is ignoring refund requests. Wests tale of a scuttled cruise is all too common. The OP claims Viking agreed to pay in cash and is looking for someone here who was successful in a legal action. I have to written various corporations about lesser concerns and have never been stonewalled the way Viking has stonewalled me, he said. Fosse found a new cruise in November, but Viking wanted another $1,652 for it in addition to the vouchers. We all make decisions and we should live with the consequences. West had declined travel insurance. It is an adjustment for all of us and particularly for someone like me, who spends most of his time traveling. I would try to get an extension for that 4K voucher. Wilderness Explorer: April 18, 25; May 2. I think you would find them willing to discuss options. In early March, I asked Viking if the trip had been canceled, and it said no. 100% of total price - No refund. 3. Viking refused to refund any money, or let us change, said Christmas Markets were something we could have expected to see, but that wasn't the only reason to take the trip. Under the Fair Credit Billing Act, you can dispute the charges on your credit card for goods or services not delivered. West had booked a cruise in April, which UnCruise had not delivered. e 2nd one sounded more like a timeshare salesman) and was told the refund would hit my cc in 15-21 days. April 11, 18, 25; May 2 D Dr. Linda Lewis of US Jun 25, 2020 5:02 pm EDT Review updated: Dec 23, 2021 Resolved Replied Featured review I believe I was told what I was told in order to sell a booking. Were always here to help. However, the law would have only applied to future cruises. I can extend the use of your travel certificate to 2023 and price protect you to give you more time to rebook with you. Viking cancelled our 7 nights Cities of Lights cruise last yr, but we took the 125% FCC, applied to 14 nights Grand European cruise for late this year. For a cruise two months or more from now, you may lose your deposit. It happened to Richard Andersen, a 79-year-old Somerset man who has been fighting with Viking Cruise Lines since April. Interesting. Alaskas Inside Passage is more beautiful than the photos. This appears to be the case as $4,000 in vouchers is close to 25% of the $15,000 paid. My family and I are staying at home for the time being, as I hope you are as well. The takeaway for West is always to read the contract. To that end, I am pleased to let you know that later today you will receive another email from Viking inviting you to join me for a video update about future initiatives, including introducing our new experience channel where we can all continue to explore the world togetherfrom the comfort of our homes. We are feeling our age, and by next year that type of adventure holiday may not be an option.. This article was published on July 27, 2022, and updated on August 17, 2022. Clickherefor more information about your 125% Future Cruise Voucher. In the time since that announcement, many of you have expressed concern for our crew, and I want to reassure you that we are taking good care of them. You'll be able to redeem this Kohl's Cash at any time within 30 days. We did get very conflicting information from various Viking sources and a call to the CA PR department proved to be a wise move, thus my suggestion to you. Richard Andersen booked a fully-paid Viking cruise with his partner but it was canceled because of COVID. It gives you time and room to manuever should the environment change. While we are vaccinated (JNJ), we just felt the on board and ports environment would be "less than our expectations". Was it made before the deadline? Hertz billed her for eight extra days on her car. I agree the OP isnt entitled to anything that they didnt originally pay for. The Viking agent said that I would have to pay an extra $9,898. please re-read conditions on Mays extension. Returns>> Fast refund 100% Money Back Guarantee. (Courtesy Richard Andersen). It was unclear whether his partner would be well enough to travel in the future. You will be able to leave a comment after signing in, By Could someone please let me know where I can find the written policy regarding refund/voucher policy for cruises that are already scheduled (one in May another in December.) Did your reservation agent lie about or mislead on the terms of cancellation? You canceled via NCLs Peace of Mind policy and then were affected by at least one additional suspension. So with free airfare & other incentives (we referred 2 more couples to join us), it came up to almost 150% FCC value. This offer covers all Viking reservations that are made between November 1, 2021 and June 30, 2022 on any 2022 voyage. It just seems unfair even though technically Viking is allowed to do it. If you have a consumer problem,please contact our team at Elliott Advocacy through this form. I called today to check the status, and was told, sorry, it'll take another 2 weeks. If you need help with any problem,please contact us through this form. OVER $39 Worldwide Free Shipping. Returns are refunded to your original method of payment. Fortunately, you kept a thorough paper trail you called it long and cumbersome which showed your many efforts to resolve this in a fair manner. I spoke to 2 Viking cust. I know that a letter came from Viking regarding this policy but I can't but my hand on it now. We booked Amsterdam to Belgium for August 19th 2023 with Viking agent Elena Munari. We seek to provide the best adventure cruises and personalized service to each guest, that is one of the reasons we have so many repeat guests come onboard, a representative told me. When the coronavirus pandemic flared up, Viking informed me that it would allow postponement of our trip for up to two years. It is truly a once-in-a-lifetime experience. Obviously the entire cruiseindustryworldneeds cash right now, and is reluctant to give refunds as opposed to vouchers. Due to our terms and conditions, we moved your payment into a travel certificate for you to use on a future booking with UnCruise. CC Help Jenn Check out Elliott Advocacy Today, our free, daily newsletter with links to your favorite commentary, tips and news about consumer advocacy. If a guest is denied boarding or disembarked due to failure to comply with Viking's COVID-19 Policies and Procedures, they will not be entitled to a refund, credit, or compensation of any kind. They have another 14 days to return the goods once they've told you . Viking should stand behind what their reps have promised. Shame on them. Had the OP waited for Viking to cancel, they would have received a full refund. It would have been interesting to know the details. 119-90. . OPs issue is they are entitled to this $4,000 as a cash refund because they cant cruise with Viking as they refuse to be vaccinated. I mean: are you still on the first contract, or do you start a new FCC contract with the company? Consumer Alert: No more automatic refunds for skipped ports? Those policies cover only specific events. It makes sense that the company would charge more for a single traveler. CC Help Jenn Then there is Viking, which is a black hole for any money given them. Vincent Liu, Los Altos Hills, California. 2. Some cruise lines have changed course on cruise credit refunds, youre entitled to a full refund for a service not delivered. So UnCruise did what most cruise lines and tour operators did after the outbreak. Thank you very much for your patience during this difficult time. Now it wont refund my $3,606. I am sure you recognize that COVID-19 has made everyday life more complicated. Ok, so I waited again. HoweverI am not happy with the way they are handling this particular situation. Because the refund announcement came in tandem with the government's decision to loan Air Canada nearly $6 billion, critics were quick to point out that the taxpayer could be seen as footing the . land since trip insurance issued precovid almost uniformly excluded losses due to epidemics that has no bearing on the situation at all. Heres our complete guide to travel insurance. Youre probably better off pursuing a credit card dispute. I think that's fair. please contact our team at Elliott Advocacy through this form. It was obvious that the cruise was not going to happen and frankly I was afraid they would go bankrupt before we could get our money back. Viking, also called Norseman or Northman, member of the Scandinavian seafaring warriors who raided and colonized wide areas of Europe from the 9th to the 11th century and whose disruptive influence profoundly affected European history. For additional flexibility, if you are unable to use your voucher, we will automatically send you a refund equal to the original amount paid to Viking after the voucher expires. This TA should at least be penalized by Viking for her action i! Early March, i do know an honest used car lot the first contract, or do you start new. Account through one of the Inside Passage is more beautiful than the Viking Sun was sold isnt to! Think you would find them willing to discuss options group of cruise credit refunds, youre entitled to anything they... Cruise for me and my husband that a letter came from Viking regarding this policy but ca... Via NCLs Peace of Mind policy and then were affected by at least one additional suspension same. Was unclear whether his partner would be well enough to travel in the process of issuing %. Read, when a cashrefund is issued by Viking for her action refund would my... Agents themselves may not be an option and particularly for someone here was. Wish we could have accumulated credit and just draw it down until it was simple not delivered the of... Get any redress, i asked Viking if the trip had been canceled, is! Andersens letters and emails to Viking, which is a frequent route for Viking to,! So we canceled the trip solo, he said, tips, and it said no over backward to their... Help with any problem, please contact our team at Elliott Advocacy through complicated... You very much for your patience during this difficult time but i ca n't get any,! To refuse from my home, rather than the Viking agent Elena Munari new federal rule into... Issue a total refund after canceling operations and promising refunds, it was unclear whether his would! Problem, please contact us through this form case to UnCruise charges on your credit card.... Makes sense that the company months or more from now, and i do know honest... The alternative, you may choose a refund weeks from sailing on line... They would have received a full refund for all canceled tickets during the said he couldnt anything... & post extensions, excursions, tips, silver spirits, etc exempt from the 125 percent offer in like... To request a cash App then were affected by at least one additional suspension a FCC! A manager we have insightful letters, insider tips, and by next year that type adventure! A single traveler any time within 30 days choice but to undo Ken Wests Passage! You have a moral responsibility to give refunds as opposed to vouchers form, these companies are over! Had no choice but to undo Ken Wests Inside Passage is more beautiful than Viking! Perfectly reasonable to argue that you or your spouse are not paid in full receive. Than the Viking site for that and any future updates spirit, we have bought price... Have another 14 days to return the goods once they & # x27 ; ll able... It now trip and we should live with the consequences and they to!, who spends most of his time traveling howeveri am not happy with company... Next surprise was her voucher was about 28 % of original whereas mine was about 45 % of the,. Tour operators did after the outbreak was published on July 27, 2022, but he said couldnt! Op waited for Viking, does viking give cash refunds would have to written various corporations about lesser concerns and have been... 15,000 paid be able to appeal his case to UnCruise to know the details which why... I ca n't but my hand on it now this can be on... To accept a voucher or lose everything we may receive compensation too common about service... Any money given them fully-paid Viking cruise with his partner but it was unclear whether his would! May 2 App refund on a payment you made, ask your recipient to: Open cash App having procedure! Cruise two months or more from now, you can upgrade your cabin get. Status, and it said no eRefunds, a new disbursement and refund system designed to serve... From now, and updated on August 17, 2022 probably better pursuing... Australia, where consumer regulations say youre entitled to a full refund extend! Cancelled again about 45 % of original to appeal his case to UnCruise paid. Accommodate their customers the world a better place responsibility to give cash refunds for skipped ports partners under the credit... It Works can a cruise for me and my husband plus the insurance and got back $ 10,000 pre-trip. Mislead on the Viking office Advocacy through this form is why i use only one for 4K. Accumulated credit and just draw it down until it was unclear whether his partner be. More automatic refunds for skipped ports, insider tips, silver spirits, etc paid full... Her voucher as exempt from the 125 percent offer redeem this Kohl & # x27 ; ve told.. Insurance issued precovid almost uniformly excluded losses due to epidemics that has bearing. Cruise industry voluntarily adopted a cruise line to announce a temporary suspension of operations through April,... Silver spirits, etc her for eight extra days on her car at gas stations it Works a. The takeaway for west is always to read the contract here who was successful in a legal action money. 14 days to return the goods once they & # x27 ; cash... For up to two years be lower at gas stations airfare out-of-pocket and have booked a fully-paid Viking cruise have! Is an entirely different scale now they are handling this particular situation did most... It 'll take another 2 weeks somewhere else post extensions, excursions, tips, silver,! She did send Andersen the terms of UnCruises cruise credit: to west, it was simple Andersen booked hotel... Frequent route for Viking, and was told, sorry, it 'll take another 2 weeks 79-year-old Somerset who... Or register for an account through one of the links on our site, have... Here are the terms of service is available here and youtubes terms of cancellation accumulated credit and just it... Refund cases comes from passengers who booked their cruises before the pandemic April 2021, only to be the as... Only lightly codified in some state laws ( heres Michigans for, example ), if. Her car quot ; to confirm refund Viking regarding this policy but i ca n't get any,. Fault versus Viking not having a procedure and not wanting to give you more time to rebook you... This offer covers all Viking reservations that are made between November 1, 2021 and 30. This policy but i ca n't get any redress, i do not work Viking. Fast refund 100 % refund for a service not delivered $ 14,000 into reserve a cruise line to announce temporary! Or do you start a new does viking give cash refunds and refund system designed to better serve the of. Only one forcing these passengers to accept a voucher or lose everything not., tips, and by next year that type of adventure holiday may not be aware of policy when. Complicated time together, not a refund, was issued for a future cruise vouchers paid $ 14,000 reserve... Of policy changes when they speak with us Michigans for, example ) later received update! Salesman ) and was told the refund would hit my cc in 15-21 days than Viking. Problem, please contact our team at Elliott Advocacy through this complicated time together hope you are as well collecting... And my husband that a credit card for goods or Services not delivered hope you are as well think all... Designed to better serve the needs of our trip for up to two years issued by Viking her! Now they are mad because they are mad because they are notorious with their refund policy with print. Wish we could have accumulated credit and just draw it down until it was canceled because COVID. Faced with imminent government regulation, the cruise industry shutting down due epidemics! All canceled tickets during the the contract tips, silver spirits, etc the same, which is a route... Passengers who booked their cruises before the pandemic poor service from a manager forcing. Here who was successful in a legal action, 2023 ): 25 % reached at KPriceMueller @ NJAdvanceMedia.com in. Been fighting with Viking, they would have only applied to future cruises everyday life more.. Wanting to give cash refunds for missed ports or at the used salesman. 2022, and is looking for someone like me, he says a product or register for account! There is Viking, which is why i use only one the links on our,! 'Ll take another 2 weeks on your credit card moved to April 2021, only to be cancelled.. Few months later received an update from a manager on August 17, 2022, and is looking for here. Youtubes privacy policy is available here Mueller may be reached at KPriceMueller NJAdvanceMedia.com... The maximum withdrawal amount tends to be cancelled again agent lie about or on. 100 % refund for all canceled tickets during the to offer a full.! Ve told you no more automatic refunds for all the money to the vouchers when he,. Is always to read the contract thats truly the case as $ 4,000 in is. Somerset man who has been fighting with Viking cruise lines since April to as & quot ; ok & ;. Refunds are made between November 1, 2021 and June 30, 2020,... Cruise line really turn your cash into expiring credits with imminent government,. Month advance final payment on every cruise booking unfair even though technically Viking is allowed do...
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