Check your records for the manufacturer and contact their support team. THESE RIGHTS ARE NOT AFFECTED BY THE WARRANTIES STATED ABOVE. For these Fitbit devices, the serial number can be found in the original box or, in some cases, in the original purchase receipt. NANW 4-Pack Screen Protector Case Compatible with Fitbit Sense 2/Versa 4, Soft TPU Plated Bumper Full Cover Protective Cases for Versa 4/Sense 2 Smartwatch [Scratch-Proof] Visit the NANW Store 4.4 out of 5 stars 1,959 ratings This warranty does not apply to a Product or part of a Product that has been serviced, altered, refurbished or modified by anyone who is not authorised by Fitbit, nor does it apply to any cosmetic damage such as scratches and dents. Fitbit does not warrant that the operation of the Product will be uninterrupted or error-free. I purchased a Fitbit Sense in late June of 2021. To obtain warranty service, a returnauthorisation must be requested from our customer service team. I have the same problem when I replace the band, so the malfunction seems to be in the FitBit part itself. For New York customers, an extended warranty is $3.90 or $4.15, depending on the device. Heres how it works. A new band will have the same problem. The rubber at place where the band connects to the tracking device has torn so the band will not stay connected. In addition, these Limited Product Warranties do not apply to damage or defects caused by (a) use with non-Fitbit products; (b) accident, abuse, misuse, mishandling, flood, fire, earthquake or other external causes; (c) normal wear and tear or aging of the Product such as discoloration or stretching; or (d) operating the Product (i) outside the permitted or intended uses described by Fitbit, (ii) not in accordance with instructions provided by Fitbit, or (iii) with improper voltage or power supply. New. Tap the Get Support link in the Lets talk section to chat with Fitbits support team and let them know the issue. In the event of such a defect, to the extent permitted by law, these are your sole and exclusive remedies. The Fitbit Return Policy and Limited Warranty is in addition to any other rights and remedies that you may have under the Australian Consumer Law. I wish I would have just stuck with Ionic or nothing. Thanks to all authors for creating a page that has been read 168,910 times. New York, It is likely that such data, software, or other materials will be lost or reformatted during warranty service, and Fitbit will not be responsible for any such loss. Now, before you rush out and buy the first screen protector you find, take a second and think about which Fitbit you . Type in Fitbit and answer a few questions. That's a valid question. It's moved! Repairing can be as expensive as buying a new one, and there are no guarantees it will function properly. The New Products and Refurbished Products shall be collectively referred to herein as the Product(s). Fitbit will keep a record of both devices, showing the date your Fitbit was replaced and the serial numbers of both the original and replacement devices. If you use a screen protector on your Versa, it was made by a third-party and not Fitbit. Uh oh! My husband gave mine to me for 2019 Christmas so its less than 2 years old and its completely dead Ive tried all troubleshooting and everything I can find on Fitbit nothings working. They have a contract with FedEx for the returns, but it has now taken FedEx 21 days and counting to deliver the package to their warehouse. This Limited Product Warranty is valid only in the jurisdictions where the Products are sold by Fitbit itself or through its authorised reseller or agent and is valid to the extent permitted by the applicable laws of such jurisdictions. It only covers defects in materials and workmanship, making it a manufacturers warranty. Perhaps the battery's not lasting anywhere near as long as it used to. Unfortunately, Fitbit device trackers like the Inspire, Charge, Alta, etc. It could fail at any time. See the Fitbit. Returns shipping; 30 days: Money Back, Replacement: That should take you to the Fitbit Support page for Australia. We recommend you use their live chat featureits the easiest and most direct way to reach them. This refund applies to all Fitbit Ionic watches, even inactive units. If such a defect arises and a return authorization request is received by Fitbit within the applicable Warranty Period, Fitbit will, at its option and to the extent permitted by law, either (1) repair the Product at no charge, using new or refurbished replacement parts or (2) replace the Product with a New Product or Refurbished Product. wikiHow is a wiki, similar to Wikipedia, which means that many of our articles are co-written by multiple authors. Thanks to Fitbit's fantastic warranty program, you'll be back to sweating from working out instead of stressing out in no time! It does not cover any software that comes with the device and consumables like the battery. If you are trying to purchase a membership for another account, please sign in with that account before making a purchase. And if your Apple Watch has . Which Fitbit model is this happening to? ). Fitbit itself does not offer any sort of extended warranty, but many retailers will. If your Fitbit has a problem and you want to make a warranty claim, the first thing you need to do is contact Fitbit support via Twitter, email, phone call, or live chat. Thanks for signing up! Many double the manufacturers warranty by default. Repair the Product at no charge, using new or refurbished replacement parts. To request a return authorisation, please contact Customer Service, Fitbit does not warrant that the operation of the Product will be uninterrupted or error-free. Thank you Proceed to remove item from shopping cart? The TPU Ultra Thin Screen Protector covers the full Screen Even the Edges of the Watch. Fitbit Chat is also available via the link above everyday including weekends from 8:00 AM 7:00 PM. Here is the Fitbit warranty for the Philippineswhich lists a one-year warranty. To create this article, volunteer authors worked to edit and improve it over time. If you havent already, take a look at the tips in this article: Fitbit display screen black and not working or turning on? Your warranty coverage can be checked using the serial number included on your Fitbit model - something a Fitbit customer service rep can look up for you if you ask them to. See the FitbitTerms of Servicefor details of your rights with respect to use of the software and related services. If you received yours as a gift, the warranty belongs to the buyer, not you. I would like to ask if fitbit offers an international warranty. You can remove them yourself. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. 3 Could you please give me a contact customer service for Ireland? Frame & Casing: A few amrkings and scuffs are visible, however still kept in good condition. As may be required by applicable law, Fitbit may require you to furnish proof of purchase details and/or comply with other requirements before receiving warranty service. Buy NANW 3-Pack Screen Protector Compatible with Fitbit Inspire 2 (Not for Inspire/Inspire HR), All-Around Protective PC Case Plated Anti-Scratch Cover Rugged Bumper Shell for Inspire 2 Smartwatch: Accessories - Amazon.com FREE DELIVERY possible on eligible purchases There are two barcodes on your Fitbits original packaging box. Instead, your replacement is covered by your original Fitbits warranty. Is my Fitbit waterproof for swimming readings? It depends on what Fitbit model you use. Then, write down your Fitbits serial number so you have that available too. Take a look at how we compare. Know Your Fitbit Model When You Need a Repair. During the original manufacturer's warranty period, most repairs will be handled by the manufacturer. Fitbit offers a limited product warranty. In fact, the software on your wristband also isn't covered, only the hardware. It is peace of mind knowing you do not need to pay for a replacement or repairs out of pocket even if your devices Fitbit warranty has run out. Good thing to remember is that Amazon does offer an extended warranty through Square Trade (opens in new tab). For Fitbits purchased elsewhere, look at the sales receipt. Hello I got a Fitbit versa 3 for Christmas, my grandmother gave it to me about 2 days ago it stopped linking to my phone and its aggravating me. Most likely they will ask you for your Fitbit account details, and want to know what the . Meanwhile, the Protect for Samsung Galaxy A14 5G (2023) super-advanced, scratch-resistant, anti-oil, bubble-free technologies shape a perfect touch experience Fitbit does not refund any delivery and handling charges, gift wrap fees, or taxes paid (such as state, customs, or VAT. I read in your article that if the fitbit is a gift, the countdown starts when you use it. We do have a guide about this exact issue: Fitbit display screen black and not working or turning on? AU $6.35 . To request a return authorization, please follow the instructions here. Here's a breakdown of the most important information you'll need to know if you need to repair or replace your Fitbit. If you own an Ionic, Fitbit recommends you immediately stop using it even if its working normally and apply for a refund via this Ionic refund site. If you received yours as a gift. Pop culture geek, hopelessly addicted to streaming movies, tv shows, and podcasts. That means you do not need to take a bunch of extra steps to register the warranty. He is still under warranty. UU. it has a small flaw that does not affect the operation of the item such as a scratch or dent). 2 Take a bottle of toothpaste (non-gel). Another reason you should get a screen protector for your Apple Watch is that cosmetic damage is not covered under either Apple's Limited Warranty or AppleCare+. T3 Verdict. This article has been viewed 168,910 times. For more specific instructions on how to obtain warranty service on your Product, visit the Fitbit Product Help website (help.fitbit.com). Yes Scratch-resistant glass: Yes--screen size: 1.66 Inch: 1.32 Inch: 0.95 Inch-screen resolution: . Oops! In addition, this Limited Product Warranty does not apply to damage or defects caused by (a) use with non-Fitbit products; (b) accident, abuse, misuse, mishandling, flood, fire, earthquake or other external causes; (c) normal wear and tear or ageing of the Product such as discolouration or stretching; or (d) operating the Product (i) outside the permitted or intended uses described by Fitbit, (ii) not in accordance with instructions provided by Fitbit, or (iii) with improper voltage or power supply. If you have not used your device as stipulated in the agreement, Fitbit can choose not to honor the warranty. Some jurisdictions do not allow the exclusion or limitation of special, indirect, incidental or consequential damages, so the above limitation or exclusion may not apply to you. But if you received your device as a gift and didnt know when the product was bought, the activation date is when your warranty starts. If you would like to upgrade to another membership, complete your order, navigate back to the cart to add another membership. Apple Watch 3 vs Fitbit Blaze vs Garmin Fenix 3 comparison on basis of features design display battery, reviews & ratings and much more with full phone specifications at Gadgets Now Need multiple plans? Email Quote. If this isnt under some kind of warranty I know I will never buy a fit bit product again, also do not recommend one. For Fitbit Charge5 TPU Screen Protective Shell Case Scratch resistant Soft Cover. One of the wisest decisions regarding your Fitbit device and all your electronics is ensuring adequate cover outside the warranty period. This Limited Product Warranty does not apply to products with the Made for Fitbit or Works with Fitbit logos or Tory Burch for Fitbit accessories. Fitbit-branded devices and accessories include complex integrated components for which repair, such as cracked screens or faulty batteries, may not be possible outside of Fitbit factory conditions, and repair facilities or spare parts may not be available for your product or in your region. It looks like the Fitbit account you are currently signed in with already has a membership. Proceed to remove item from shopping basket? View your devices activation date, which is the day your devices warranty begins. Something went wrong. The activation date is when you connect it to the Fitbit app or Fitbit dashboard as it marks the beginning of use. Its Everyday Insurance.Our protection plans simplify covering all the items you use most and care about from all your electronics, including your phone and laptop, to photography and music equipment, bikes, skateboards, sports gear, clothes, shoes, and more! Fitbit International Limited, 76 Lower Baggot Street, Dublin 2, Ireland (for a warranty in the EEA and UK) (877) 623-4997. Review this article to learn how to locate your Fitbits serial number. If you do not have a receipt and received the Fitbit as a gift, the warranty starts when you first use the device and connect it to the Fitbit app or online Fitbit dashboard. You can enroll in Verizon device protection during an open enrollment period or when an eligible device transaction occurs, such as adding a line, upgrading your device or getting a new device/service. It sounds like your Fitbit Versa isnt syncing to the Fitbit app on your phone. One claim only for any Lost phone per 12 months on eligible plans. [ 6 Pack ] Compatible for Fitbit Versa 4 / Versa 3 Screen Protector, Fitbit Sense 2 / Sense Screen Protector, YMHML [Upgrade Flexible Film] Soft HD Clear Anti-Scratch Protector for Fitbit Accessories Visit the YMHML Store 251 ratings Amazon's Choice in Cell Phone Screen Protectors by YMHML -11% $799 List Price: $8.99 The warranty includes the device and wristband. These Limited Product Warranties apply only to the original purchaser of the Product that was purchased from an authorized reseller or sales channel and manufactured by or for Fitbit that can be identified by an authorized Fitbit trademark, trade name, or logo affixed to it. You must purchase FPP within 30 days after your purchase. The coverage for European countries is two years. Purchased 27th November 2021 from JB Hi-FI Adelaide, South Australia. The return authorization number must be included along with your returned Product. Compare & save up to 40% with Securranty. Plus, smart features including using the Maytag app to remotely start or stop a cycle, troubleshoot issues, get personalized tips, and even send customized tasks to family members, make finishing . Door to Door and Overnight Delivery Please note: We are currently experiencing a high email/call and order volume due to loadshedding. We have an article about that exact issue which we hope helps: Fitbit display screen black and not working or turning on? So if you replaced your Fitbit after 6 months of ownership, the replacement Fitbit would have the remaining 6 months of coverage. Thats usually a problem with the Bluetooth connection. Visit our corporate site (opens in new tab). I just wanted more confirmation with this. Replace the Product with a new or refurbished product at no additional cost. They did say that a replacement watch would not solve the problem as they are working on an App Fix. Let me know if you have any questions present. Apple Watch Series 3 vs Fitbit Versa vs Garmin Vivomove Luxe comparison on basis of , reviews & ratings and much more with full phone specifications at Gadgets Now . Refurbished products carry a 90-day warranty regardless of the place of purchase. If you find yourself in such a situation, the only option you have is to purchase another device. iMore is part of Future US Inc, an international media group and leading digital publisher. (Included Components):- 1 Watch Screen Guard, 1 Dry Wipe and 1 Wet Wipe . If such a defect arises and a return authorisation request is received by Fitbit within the applicable Warranty Period, Fitbit will, at its option and to the extent permitted by law, either (1) repair the Product at no charge, using new or refurbished replacement parts or (2) replace the Product with a new or refurbished Product. Something went wrong. Hours are business only from Monday Friday, 7:00 AM 6:00 PM Eastern time (North America). Accidental damage can happen to anyone due to dropping, immersion in water, or other liquids. Free shipping for many products! If any term contained herein is held to be illegal or unenforceable, the legality or enforceability of the remaining terms shall not be affected or impaired. The membership will be linked to your Fitbit account. Voir les dtails, Clientes internacionales pueden comparer en www.bestbuy.com y enviar sus pedidos a cualquier domicilio o tienda en EE. . The band lock does not stay tight in the lock position to the Fitbit on the left side. If you received the Fitbit as a gift, let Support know that and provide them the date you received the Fitbit as a gift. International customers can shop on www.bestbuy.com and have orders shipped to any U.S. address or U.S. store. Charlene. Your answer would be very much appreaciated. Regards A few weeks later again the watch was not working and I called Fitbit, only to be told the warranty expired by a few weeks, tough luck! 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