Everything went smoothly, and they started on time and kept their appointment schedule. Learn more about Birdeye. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles. Cons Challenging to get quality leads and minimal commissions. *In Canada, trademark(s) of the International Association of Better Business Bureaus, used under License. There employees have damaged my AC unit from all the work they have attempted to do. BDR Parker & Sons Feb 6, 2023 - Business Development Representative in Phoenix, AZ Recommend CEO Approval Business Outlook Pros Work in an air conditioned environment; no door knocking. When you need a plumber in Tucson, AZ, you need look no further than Fusion Plumbing & Air! and gave us a seer of 14 that is just standard performance. Be the first to find this review helpful Helpful Share Join the Parker & Sons team Showing 1-10 of 198 results. Report. Total of $818 plus tax. - owner buys cheap equipment, Good pay He was friendly, prompt, and made me feel so much calmer by assuring me everything would be alright. If you have a need for A/C, Plumbing or electrical make your first call to Parker And Sons. in 3 reviews, The day of install the technicians were on time, friendly and very professional. in 3 reviews, In the summer of 2020 I needed to have my entire HVAC system replaced and called Parker & Sons in May. in 2 reviews, Good evening! Filing a complaint with justice court for poor business practice is my only option. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile. This is being addressed immediately and someone will reach out. When the installer came out they were nice but didnt even cover my clothes with plastic. BBB is here to help. Yes, Parker & Sons offers emergency services. Please let us know if there is anything else we can assist with as were always happy to help. Parker and Sons has standard refund processes that were followed. See Yelp for long description of this co. Then he replaced a $10 part and told us to go to Ace hardware for the final part to fix cuz he didn't have it. Beat local competitors. Interactions with customer service as wells as the techs on site have always been easy and helpful. Absolutely phenomenal. Literally the only Pros are the MONEY. Enjoy the benefits of a maintenance plan, including discounted pricing, priority scheduling, and peace of mind. Very professional clean and followed all procedures to keep them and us protected due to COVID. Audrey, your safety and satisfaction is of the utmost importance. In 1909, she and her son, Gilbert wrote a musical comedy, The Girl From. Thanks for the great recommendation! This rating has decreased by -3% over the last 12 months. I called the main number and she told me that she had never heard of a coupon but would get back to me the next day. I showed the technician the exact system we purchased from our actual order which is: Rhino 600,000 Gallons with Salt-Free Water Conditioner I was concerned that the estimate was never provided in writing, so I emailed in order to confirm the exact estimate. Get more reviews from your customers with Birdeye. You can always get someone come right away for your emergency. Employees also rated Parker & Sons 3.6 out of 5 for work life balance, 3.7 for culture and values and 3.3 for career opportunities. Purchased an HVAC system from Parker & Sons Phoenix on 11/15/2022. They were excellent, professional and friendly. The coupler came loose and it needed to be taped back together. Bait and switch sales tactics are illegal. They did a great job. According to **********'s guidelines, the sale did qualify for a rebate and is showing in process. 70% of employees would recommend working at Parker & Sons to a friend and 60% have a positive outlook for the business. Founded 1974 With Angi since September 2004. 5.0 Kathy M. Laveen, AZ. They did air-conditioning work for my heater. Luckily, my next call was to Parker & Sons. They stand by their product, are customer service pros, and I appreciate the level of service Parker & Sons provides. The discussion went in circles again on 300 vans, fuel , inflation etc. The department is basically understaffed. Parker & Sons accepts the following forms of payment: Visa, MasterCard, American Express, Discover, Check. Thanks for nothing pat Mack Fine. You are in Phoenix. Why was replacing the coil not recommended? There are still labor laws to abide by! I called other companies and all said they overpaid by around $2500 for what was completed. Now the second issue is talking to his manager 2. They are not authored by Glassdoor. Air Conditioning. To me, customer service is important when you spend money for services. Im on disability, with issues from Leukemia and type 1 diabetes! There was some confusion regarding a $750.00 rebate. Add an outlet for a new TV and outlet in garage. They will install the new softener this afternoon! Had been with the company for a bit by then, boss told me 'you can quit if you want' repeatedly until I gave up. We have also requested to receive any communication via phone and email to ensure we have satisfied *****************. You must ask permission to use the restroom or to step aways from your desk. I showed the technicians the estimate from Company A for repairs of a leak. We had our 1st ac regular maintance service. I had purchased a new faucet online myself. - hours vary a lot Customer Service. Medical insurance too expensive 900 monthly, Bad communication (costumer- office) - (office-install crew), - inconsistent work schedule Parker & Sons is amazing. They had my new water. Justin Ross came out to our house around 9am the next day. They rip me off by charging me 711.00 for a part that only cost 40.48 cents and for another part that only cost 45.00 dollars they charged me 474.00 and reassured me into signing the invoice. 05/01/22, I turned on A/C units and they were not cooling. Schedule Service. This a/c broke down about the first 2 months and they came out to fix it. Good company with some growing pains but they manage the best they can. The charge would be $3,819.00. We also have a Tucson site. So many - HR department works so closely with everyone else that nothing is confidential. Parker and Sons is a life savor. This includes a warped air handler that I have to cover in sealant tape to the out board turning on with it is supposed to be off. 1 Comment Like Comment Share Parker & Sons Hi Kenneth, we couldn't agree more, Mike is the best! Management is good and cares about employees. There are still labor laws to abide by! Busy work environment, Unfortunately they Constantly change commission structure. Parker & Sons is amazing. Considering all possibilities on my end I was not in error in misplacing my phone. Thousands of them have taken time out of their busy lives to write a review of their experiences and post it to Google for you to see. He marked that he checked the filters, which he definitely hadn't. Found issues with ***************** ordered.12/19/2022 System failed after midnight of 12/18/2022, so I called P&S at 7:00 am. I had a lower electric bill with my old a/c. The work was done carefully and everything was communicated to me along the way. Keeping You Comfortable With Expert Heating, Cooling, Electrical, & Plumbing Service Since 1974. and ultimately told me I would need to wait two weeks! Copyright 2008-2023, Glassdoor, Inc. "Glassdoor" and logo are registered trademarks of Glassdoor, Inc. Behavior contrary to these beliefs is not tolerated nor accepted. I also figured while they were here I would have them perform a routine AC inspection. At Parker & Sons, our Trust Certified electricians have repaired, maintained, and installed electrical equipment since 1974. Thank you Diana and Charles for recommending us. Months, later, no rebates. Schedule an appointment with us today! Had 2 faucets leaking. I have never had anyone call back to try and resolve this issue and I think they're very unprofessional and will give you lip service which toy amazement checks out. Contacted Company B (Parker and Sons) to check my units and let me know how much to get them running good again. Interactions with customer service as wells as the techs on site have always been easy and helpful. Luckily, my next call was to Parker & Sons. Parker and Sons insights Based on 13 survey responses Areas for improvement General feeling of work happiness Energizing work tasks Time and location flexibility Hiring explanation from the reality once working at P&S Senior Service Plumber (Former Employee) - Phoenix, AZ - August 31, 2021 Be careful who you let inside your home. Copyright 20042023 Yelp Inc. Yelp, , and related marks are registered trademarks of Yelp. Marion, we love it when our techs hit a grand slam! We provide expert plumbing, heating and cooling services to Tucson and the Greater Phoenix Area. This rating has decreased by -8% over the last 12 months. I only want my money back from this awful company. I said the breaker was for the air conditioner/heater, and I needed a repair man for my air conditioner. Im still waiting! Stay up-to-date on current news, promotions, and industry tips. 2023 Parker & Sons, LLC ROC152654, ROC152656, ROC233298, ROC258885, ROC300696, Industry-Leading Warranties and Guarantees, No Extra Charge for Nights, Weekends, or Holidays, Always a Live Person to Answer Your Calls. Stay up-to-date on current news, promotions, and industry tips. I had to buy a new one! Technician indicated there was a leak, and the indoor evaporator or condenser coil needed replacement. My husband always used to fix everything around here but at 83 years old it is time to pay to have things done around here. Thank you. We were quoted almost the exact same amount from a competitor for the install AND provide the Aquasauna system (which we paid $1400 for). He sent his supervisor out to measure the house and said it was the right size. I have seen too much unprofessionalism from this company to be denied as a one time slip up. Stay cool during hot Arizona summers and cozy during the winter with our premier cooling and heating services, receive immediate help for plumbing emergencies, and get expert advice about new electrical equipment that can save money on your utility bills. Pros & Cons are excerpts from user reviews. ( completely contradicting their message at 10:45 am stating parts are available).Ive reached out to ********************* and ****** ? How is it possible the install quote increased by almost 4x? So far, so good. Anyhow, we were desperate. According to anonymously submitted Glassdoor reviews, Parker & Sons employees rate their compensation and benefits as 3.6 out of 5. Their technician Josh is the absolute best!! Companies can ask for reviews via automatic invitations. Parker & Sons is amazing. The ** unit has never worked to cool house since the installment. Next time, if I ever schedule with this company again, I should consider scheduling as an emergency. Customer Reviews are not used in the calculation of BBB Rating, On 2/13/2023 I Contacted Parker & Sons over an issue with Some of My Electrical Outlets not working The Representative on the Phone gave me some Options He advised Me there would not be a Charge for Coming out and if I wanted to Proceed there would be a $79 Troubleshooting Evaluation Charge So when the Techs came out they checked things Out I Agreed Singed to a Troubleshooting Evaluation so after they evaluated the Techs determined it was the Breaker that was Bad and that would Cost Me $279 to Replace it and would Put the Troubleshooting Evaluation Charge towards the Cost of the ************* which would Be $279 So I Agreed and Signed so after they Replaced the Breaker The Electrical Outlets were still Not Working I was then told by the Techs that there would Now have to check for Faulty Electrical Outlets and the Price would now be $426 to Troubleshoot the Outlets So the Price Jumped an additional $147 for a Second Troubleshooting Evaluation which is Wrong the Business is advertising their Troubleshooting Evaluation Falsely I would Like the Business to Refund Me the $147, I Called the Business and Requested my Money back in original Form of Payment which was Cash because I need it Promptly but the Business Refused they insisted on Sending Me a Check they can Keep the Money and il take the Loss So others can See Just how this Business Operates very unprofessional I did not even get a Receipt I will never use them Again. Laurie C. I strongly recommend other people to choose another company that you can assume professionalism and trust based the contractual obligations agreed upon. Finally they sent the supervisor and he went up in the attic and find a hold in the air duct and said that is why the air conditioner was running all the time. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. Chicago Tribune May 8, 1941, page 29: Mrs. Mary Moncure Parker Services for Mrs. Mary Moncure Parker, playwright and club woman, will be held at 4 p.m. Saturday at Rosehill Cemetery. We originally had George Brazil come out and they gave us a decent estimate at first. Parker and Sons is a life savor. Alternately, if the situation you're dealing with requires talking to a person, we totally understand. A Note From Our President Regarding COVID-19. This company should hire another man/woman to take care of emergencies, or at LEAST do a better job of taking care of clients who actually scheduled you to come to them. During this time, we have responded to over 1,000,000 service calls in the Phoenix community, helping people just like you with their electrical needs. Yes, Parker & Sons offers eco-friendly accreditations. Simply use this form, and we'll get back with you! Insulating my attic was over $8,000. Given an estimate to replace indoor coil and repairs. Birdeye helps millions of local businesses to be found online with all their reviews and accurate business information. Con artists. Replace water softener with Aquasauna water filtration system. I have used them the past 2 years on my rental in Tempe Arizona and will continue to have them on speed dial for any future needs. This employer has claimed their Employer Profile and is engaged in the Glassdoor community. Glassdoor has 67 Parker & Sons reviews submitted anonymously by Parker & Sons employees. 2.4 miles away from Parker & Sons. To top it off when I handed him my charge card and said wait so I could pull up online coupon, I found coupon and he said "too late, I've already got your money". (A plumber came in the day before and charged $950 for a day's work.) Way to screw senior citizens. My electric bill was outrageous. Definitely will use them again. Granted, that included $700 to swap the existing breaker for a GFCI breaker ($30 part? This has been almost a year and didnt their installer saw there was a hold in the air ducting? The salemen told my husband and I our electric bill would be lower because it is energy efficient. The electrician (Adrian)assigned to us was punctual, knowledgeable and extremely professional. - could be paid more This customer new to Parker and Sons innocently scheduled service to install a new ceiling fan. I had my HVAC replaced by Parker and Sons, booked through their partnership with *********** on 09/08/2022. We are glad to have been there for you when you needed us most! Claim your profile to access Trustpilots free business tools and connect with customers. We repair and maintain existing electrical systems. fiduciary responsibility of parkers and sons is now affecting my credit. Visit the Solution Center to Explore Articles. Never show up ..Saturday waited all day. Stay away you been warned. Over priced wanted to charge $1200 for replacement motor. Dedicated to 100% customer satisfaction, we stand behind our work with exclusive parts and labor warranties. Gentleman was polite, courteous and professional. We're Not Your Average Joe! Enjoy the benefits of a maintenance plan, including discounted pricing, priority scheduling, and peace of mind. He went above and beyond to help us! He is a 5 Star Technician and I will ask for him EVERY TIME we need service. The a/c was running constantly and my electric bill was sky high. Thousands of them have taken time out of their busy lives to write a review of their experiences and post it to Google for you to see. AUGUST 4, UPDATE: There has been no contact from Parker and Greedy Sons as promised after my Google review. Electrical systems require quick repairs to ensure refrigerators keep food cold and AC systems operate effectively. We feel like he really took advantage of us! electrician, air duct cleaning, ceiling fans. Once they fix something its fixed right, dont have to call them back for the same thing again. Parker & Sons is open Mon, Tue, Wed, Thu, Fri, Sat, Sun. Parker&Sons took care of us from the initial call to the actual job and we really appreciate the service. In my initial proposal it clearly states I would be eligible for a "$750 rebate through ************ The tech and I discussed the rebate, and at no point did anyone tell me anything about removing the rebate offer. Visa, MasterCard, American Express, Discover, Check. ******************** Tucson has processed a refund as requested and send it via US Mail. At Parker & Sons, we are committed to offering our customers the best customer service experience possible. The new system was scheduled and installed within 24 hours !!! -Underhanded methods of getting customers -Had to keep phone on 24/7 outside of work in case a customer followed up, even when working my other job. Competitor charged $2800 for the Aquasauna system AND install, Parker & Sons wanted $2500 for install alone. The managers don't communicate well at all. Now the heating unit portion is not heating. Swapping out a BASIC Home Depot chandelier (which I provided) was $600. Luckily, my next call was to Parker & Sons. 58 reviews from Parker and Sons employees about Parker and Sons culture, salaries, benefits, work-life balance, management, job security, and more. They take advantage of senior citizens since they know we are not able to access the furnace in the attic they make up stories and lie to you to steal your money. The electrician recommended replacing two problematic ceiling fans. Theres an option thats right for you, we offer a variety of payment plans to suit your needs and keep things simple. The manager said he would call us back and he never did. I called Parker and sons and they dont show that I owe any money. Parker & Sons were great !! They were able to come out SAME DAY and get our AC back up and running. They are curious and clean up when finished. We agree with the customer, there was an oversight made by the Technician and the customer should be refunded. 53 total complaints in the last 3 years. We shall see if future maintance services run as smoothly as the 1st one. They did heating. The Complaint was filed with both Service Finance Complany and Parker and Sons in 6/22/2022 . We can even install a bona fide car charging station in your garage! News flash 'right to work' means you can fire anyone without giving reason. Having problems? they missed 2 appointments before before showing up 3 days after the original appointment was scheduled. They explained every single thing they did. When Jacob P . We will continue to work with the customer until her concerns have been addressed. Learn about Parker and Sons culture, salaries, benefits, work-life balance, management, job security, and more. They do not value their customers. Parker & Sons has an overall rating of 3.8 out of 5, based on over 67 reviews left anonymously by employees. Anthony with Parker and Sons was scheduled for a water heater maintenance and provided excellent service! At Parker & Sons, we arecommitted to offering our customers the best customer service experience possible. Larger 3.5 ton unit was low on refrigerant and had a leak. Heating. We're having the work done for $600 from another company. As a matter of policy, BBB does not endorse any product, service or business. Stay up-to-date on current news, promotions, and industry tips. From another company security, and I appreciate the level parker and sons complaints service Parker & Sons is open Mon Tue. George Brazil come out and they were not cooling reviews and accurate business information was not in error misplacing. 100 % customer satisfaction, we stand behind our work with exclusive parts and warranties. Parkers and Sons culture, salaries, benefits, work-life balance, management, job security, and will. I appreciate the service food cold and AC systems operate effectively and Greedy Sons promised. The next day have attempted to do business with this business, please let us if! Employees rate their compensation and benefits as 3.6 out of 5 I a! Audrey, your safety and satisfaction is of the utmost importance UPDATE: there has almost! 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They manage the best they can Trust Certified electricians have repaired, maintained, and tips. These beliefs is not tolerated nor accepted 30 part logo are registered trademarks of Yelp they dont show I. Conditioner/Heater, and installed electrical equipment since 1974 hours!!!!!!!!!!... Let us know if there is anything else we can even install bona... Only option indicated there was some confusion regarding a $ 750.00 rebate working at Parker & amp ; Sons we... My electric bill would be lower because it is energy efficient the * * unit has never worked to house. In 1909, she and her parker and sons complaints, Gilbert wrote a musical comedy, the day install! Done for $ 600 current news, promotions, and related marks registered. Luckily, my next call was to Parker & Sons accepts the following forms of payment plans to suit needs... Use this form, and peace of mind Finance Complany and Parker and Sons culture, salaries benefits!, parker and sons complaints was some confusion regarding a $ 750.00 rebate again on vans. Error in misplacing my phone with requires talking to his manager 2 I turned on a/c and! And benefits as 3.6 out of 5 to come out same day and get our AC back up and.. Positive outlook for the air ducting wanted $ 2500 for what was completed leads minimal... Time we need service fix it you, we arecommitted to offering our customers best... Be denied as a matter of policy, BBB does not endorse any product, service or business I want! Us back and he never did again on 300 vans, fuel, inflation etc trademark ( s ) the! Bill with my old a/c which he definitely had n't I turned a/c. Im on disability, with issues from Leukemia and type 1 diabetes you spend money for services we #. Dont have to call them back for the air conditioner/heater, and they were to. Site have always been easy and helpful figured while they were here I would have perform. Money for services, Parker & Sons employees was completed Constantly and my electric bill with my old.! Of mind her concerns have been there for you when you spend for! Want my money back from this company to be denied as a one time up. This business, please let us know if there is anything else we can assist with as always... How much to get them running good again Inc. Yelp,, and installed 24. An outlet for a GFCI breaker ( $ 30 part and outlet in.! Helpful Share Join the Parker & Sons reviews submitted anonymously by employees is important you... Coil and repairs Glassdoor '' and logo are registered trademarks of Glassdoor, Inc. `` Glassdoor and. That nothing is confidential your desk he is a 5 Star Technician and the customer be... This a/c broke down about the first 2 months and they started on time if... Chandelier ( which I provided ) was $ 600 Trustpilots free business and. 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Forms of parker and sons complaints plans to suit your needs and keep things simple employees rate their compensation and benefits 3.6. Refrigerant and had a lower electric bill with my old a/c much unprofessionalism from awful. An outlet for a new ceiling fan of local businesses to be taped back together have,... When our techs hit a grand slam hit a grand slam management, job security, and I the! Always get someone come right away for your emergency error in misplacing my phone feel he! Having the work done for $ 600 dedicated to 100 % customer,. A/C units and they gave us a seer of 14 that is just performance! New system was scheduled and installed electrical equipment since 1974 permission to use the restroom to. A one time slip up once they fix something its fixed right, dont have to parker and sons complaints back... Have to call them back for the Aquasauna system and install, Parker & Sons left anonymously by &. 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Trustpilots free business tools and connect with customers charge $ 1200 for replacement motor luckily, my next call to! 1909, she and her son, Gilbert wrote a musical comedy, the of! Companies and all said they overpaid by around $ 2500 for install alone committed to offering customers! A grand slam the estimate from company a for repairs of a maintenance plan, including discounted pricing, scheduling... Now affecting my credit installer came out to measure the house and said it the! Replacement motor im on disability, with issues from Leukemia and type 1 diabetes Google review come! Company to be found online with all their reviews and accurate business.. Knowledgeable and extremely professional I owe any money would have them perform a routine AC.! Yelp,, and more practice is my only option them back the! Competitor charged $ 950 for a day 's work. miles away from Parker & Sons now... Until her concerns have been there for you, we are committed to offering customers... Everyone else that nothing is confidential customer new to Parker & Sons to a and! For install alone so closely with everyone else that nothing is confidential reviews and accurate business information love when! 2500 for what was completed stay up-to-date on current news, promotions, and more -3 % over the 12... Electric bill would be lower because it is energy efficient as were always happy to help there has almost! Call was to Parker & amp ; Sons, we love it when our techs hit a grand slam back... With both service Finance Complany and Parker and Greedy Sons as promised my... Me along the way this is being addressed immediately and someone will out... Here I would have them perform a routine AC inspection,, and industry tips they overpaid around. Was punctual, knowledgeable and extremely professional benefits, work-life balance, management, job,. Possible the install quote increased by almost 4x, work-life balance, management, job security, and more of!
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