Unsubscribe at any time. Thumbtack is full of scams and corrupts. your structure is really simply for you to make money. I used thumbtack for less than a week and it drained me of $200 for "leads" as a company. Consumers complaining about Thumbtack most frequently mention customer service, credit card and phone number problems.Thumbtack ranks 70th among Local Reviews sites. The app itself could be a little more user friendly, especially if you create a job alert by mistake and want to cancel it, but overall, this is a good resource. All leads on Thumbtack are fake with fake phone numbers and addresses. I don't think she understood how much time and money I spent to do her a favor. Thumbtack was co-founded by Marco Zappacosta, who is the current CEO. You can even pay me, I don't want to. I would suggest using Home Advisor, Angie's List or even Yelp. Service providers are sent requests which pertain to their services and locale. Enjoy reading our tips and recommendations. Also the potential clients often ghost you (are unresponsive) and don't care after you respond to them the first time. Bringing the $500 billion home services industry online, Thumbtack empowers millions of people to fix, maintain, and improve their most valuable asset. Thumbtack connects you with contractors who perform a variety of services. See our favorites for unlimited data, families and cheap plans starting at $10/month. So, now you are basically making about 60% off made after paying for all the leads that it took you to get that one (GroupOn is a much better option here alone). About. Karma to you!!! AdvisoryHQ Account is not an investment client of Personal Capital Advisors Corporation or Empower Advisory Group, LLC. In addition to helping you hire professionals, Thumbtack offers a variety of other online resources. One major reason to doubt the theory is the fact that Thumbtack.com has raised more than $270 million in investment capital. Hey everyone! It is unclear whether this is due to lack of genuine customers or whether the service providers are not doing enough to market themselves. After requesting quotes from a Thumbtack pro, youll be notified when you get a response. BBB Business Profiles are subject to change at any time. I learned an expensive lesson and will never use Thumbtack again! I tried to leave feedback on the site, and when you click the "leave feedback" button, it takes you right back to the HELP page. They believe that everyone should love where they work, and fortunately everyone who works at Thumbtack loves it. Just contact the company or contractor and ask for a reference sheet that includes the dates the jobs were completed. To find more information about reviews and trust on Sitejabber.com please visit, Backed by the National Science Foundation, Had one person respond then was charged hundreds without a name or an email or. Everything gets more expensive, and the only people making money are the advertisers. Thumbtack is a technology leader building the modern home management platform. I hope the day comes when your business shuts down and you're left homeless. Do you need a business license to be a provider at thumbtack, i am thinking about signing up as a party planner, i do not have a business or a business license though. I recommend creating an account first since its easy and free. Thumbtack expects the pros to keep their calendars updated to as our availability, and if you do you are still getting leads on dates and times that are not available. However, this does cause an imbalance in percentage cost per lead. Therefore, I had the foresight to reach out to Thumbtack to ask what would happen if the job went south, and even did my own research on the site on their 'guarantee program', and confirmed via email with one of their reps that I could rest assured knowing I would be safe to hire any pro from Thumbtack, in case the job went poorly or heaven forbid they severely damaged the countertops. I initially thought it was great as I got connected with the help I required immediately but they never showed up to do the job and now I can get my deposit refunded. Also review each firms site for the most updated data, rates and info. In contrast, some customers complain that they receive few quotes or none at all. We help people care for their home from top to bottom and empower small businesses nationwide to grow. Since then I have been charged 5 times, trying to get help is like pulling teeth, I had to call as a new customer to speak with someone about my issue since there is no help number to call. They keep asking for more thorough profiles, when mine are extremely thorough. I don't mind paying for leads, but the customers who have chosen me for projects don't even give me the time of day. You can see more information about how we work here: https://www.thumbtack.com/pros/how-thumbtack-works. Thumbtack's revenues have grown 125% year-over-year. I sent an email to support and they reiterated the refund policy instead of take my dispute into consideration. Because with GroupOn, they don't get paid unless you get paid. if i receive 30 quotes and i pay $2 for each, that is $60. This is unethical business practices.- They could actually turn their business model around if they took on the feedback here and restructured their values to be around people and service, instead of profit and dishonesty.- They should have - like all companies- had a human speak with me, reverse the charge, allow me to deactivate and be done. I get only "price shoppers" looking for the cheapest possible gig and I pay for the leads I respond to. Your party planning business sounds like it will be a blast. Thumbtack is a website and app (iOS and Android) that lets users research, hire, rate and review local service providers for free. For this Thumbtack review, weaimto utilize all of the available material to offer an objective view of the company. If youre thinking about hiring a professional to help, . if i don't get booked, i ll just be paying out money for no reason. You have to pay for leads, even if you don't get the job. I decided to request a few quotes for my kitchen painting project to see what the process would look like. With almost 1,000 different types of local services on Thumbtack, you'll be able to find help for pretty much anything. Thumbtack disappeared after charging $300. I have never done business with them--all my other reviews are 5 stars, but no results! Many service providers also state that they like the idea and overall concept of the business, easing concerns from those who are wondering Is Thumbtack legit for businesses?, However, some Thumbtack.com complaints reveal that the model simply doesnt work well for many businesses. The worst platform ever! Reasonable efforts have been made by AdvisoryHQ to present accurate information, however all info is presented without warranty. I really wanted to like the service. Through the Thumbtack app, people can effortlessly care for their homes confidently knowing what to do, when to do it, and who to hire. See their reviews & get quotes today. I have a feeling that this company is using our bots as fake profiles to pretend to be people looking for leaves. Even when you go to cancel the account, they pocket the money. Thumbtack is building long-term relationships with homeowners and empowering small businesses nationwide to grow. Please reach out to us via a Private Message on Facebook so we can see how we can help. Well guide you through the process. They put the pros that register through the ringer, making sure that they are legit, but they do not vet the contacts that are referred to the pros. Someone I would not hire, ever. Dear thumbtack: "At GoSite, we are always looking for ways to bring more . who is profiting from this ? The, Value of service requested by the customer, Number of availale pros who have quoted on similar requests, However, there are someThumbtack.com complaints thatcome from customers. Thumbtack is a website that claims it's "a new way to hire local services." The site serves as an online cork board, where consumers can post help-wanted ads for caterers, music teachers, and other services, and service providers can submit bids for those jobs. I also hold certifications in various types of coaching. Thumbtack is a platform that connects you with a variety of home care professionals, including for home projects, lawn and landscaping, massages, dog training and a variety of other services. Roods Locksmith LLC. It comes with a $10,000 money-back guarantee, 20% off on-demand bookings and home specialist support. It is a scam!! any word yet on when there will be postings? There is still the question of Is Thumbtack safe? The short answer to this is that hiring a service provider through Thumbtack is just as safe as hiring through a web search, directory, or advertisement. In addition to helping you hire professionals, Thumbtack offers a variety of other online resources. Increase Visibility, Top Financial Advisors in Toronto, Canada, Request a Free Award Emblem (Ranked Firms Only), Get Your Advisory Firm Featured Increase Visibility, Request a Personalized Page for Any Firm, Mortgages New Homes (Good-Great Credit), Mortgages Refinance (Good-Great Credit). Ultimately, Thumbtack makes its money from service providers and prices will be adjusted to ensure that they maintain profit and growth. Although there are many negative reviews from service providers there are also some positive ones. What kind of company is this?- This is the definition of a scam, unethical business. They rectified the situation. I am a pro on thumbtack, in the beginning leads were great with a 90percent close rate. I unsubscribed and deactivated my account. what are the costs to the service provider and what's the process? *In Canada, trademark(s) of the International Association of Better Business Bureaus, used under License. Through the Thumbtack app, homeowners can effortlessly manage their homes confidently knowing . Perhaps this app works for whoever, but by the reviews on here I can see that it's one of the worst platforms I have seen review wise. Why You Need To Re-Shop Your Car Insurance Right Now. I waited for four weeks till I cancelled the order and asked for a refund. It was easy to locate pros for the task I had and also easy to communicate with said pros. I finally had to call in and ask THEM to do it manually. what's the deal with thumbtack? If you've already been in touch with our Trust and Safety Team, please email support@thumbtack.com with any outstanding questions or concerns you have. Once, I had a woman who wanted to teach voice lessons herself, and was just using Thumbtack for her own market research. I Closed my account on 1/15 due to getting charged for business leads that were not even in my category. It allows individuals to take a break from their taxing 9-5 jobs and boost their income. This is a great way to connect with the customer and build an extensive referral network. Who could I be associated with if I don't know anyone here in this country. When we initially started Thumbtack in 2009, we tried multiple business models. 2023 Clark Howard Inc. By using this website, you accept the terms of our Visitor Agreement and Privacy Policy, and understand your options regarding Ad Choices. They refused to take any responsibility and said it was a problem between me and the contractor. Or you can click Sign up to create a free account. Some contacts are legit and others not so sure about. Its location on this page may change next time you visit. BBB is here to help. Each business has an overall rating on a five-star scale based on customer feedback. Thumbtack provides reviews and information about how many times a professional has been hired, how long the company has been in business and accepted payment methods. What You Need to Know. This went on for a few years our company even made "Thumbtack Pro" status and we were given a badge to display on our website which we do. In addition to rating professionals, customers can also leave, Unlabeled reviews from customers that the professional met outside of Thumbtack, Reply to leads within four business hours at least 75% of the time, Maintain a rating of at least 4.8 based on verified reviews, Receive at least five verified reviews within the last year, Complete a background check through a third-party provider. This is a not a reputable online business. Its website and app create an easy-to-use platform where you can search for a professional, send messages, get pricing and book appointments. Having an account lets you save information about your projects, and its an easy way to correspond with the professionals youve contacted. Assuming there is no Thumbtack scam, there is still the question of Does Thumbtack really work? Judging by Thumbtack reviews, it appears that some service providers have been very successful with the platform. Id be happy to answer your questions. As a result, both customers and service providers have a lot of questions they would like answered: There are so many Thumbtack reviews from both customers and service providers that it can be difficult to extract the relevant information. You can view cost estimates for popular services and read how-to guides on more than a dozen subjects. Use to be a Great lead producing platform. Thumbtack has also sent Pros without providing any tax id or prove that the Pro is a licensed professional competent enough to perform the work they are advertising on their platform they can do. No humans EVER spoke to me- this is out of the norm for the directories I work with. my information and quote request to all of them simultaneously. I was also told by Thumbtack to get quotes by other companies to fix the countertops (the contractor from Thumbtack literally said he couldn't fix it), but now Thumbtack says "after carefully reviewing all the aspects of it, we noticed that this situation does not qualify for our Guarantee program." You can reach our Facebook page by following this link: https://www.facebook.com/Thumbtack/. Well the text chat told me they would find someone to help me, and NEVER DID. Is Thumbtack Legit, or Is Thumbtack a Scam? Some low-budget projects may cost more credits than high-paying jobs simply because of demand. The best of Aldis middle aisle this week! A combination of high price per lead and lack of results is causing service providers to ask, Is Thumbtack a scam?, Negative Reviews (Source of the Thumbtack Scam Comments). Some also list their costs, or you can call for specific pricing. They will take your email information and phone number information and never reply. out of them! I completely recommend Thumbtack. Overall, in answer to the question, Does Thumbtack really work? from a customer standpoint, yes it does. You can use the service to compare nearby businesses, read about other customers experiences, request quotes and share your reviews. Steven Spielberg is arguably one of the most famous directors of all time thanks to a number of hugely successful movies like "Jaws," "Raiders of the Lost Ark," "Close Encounters of the Third Kind," "E.T. Our team will follow up with you within 2-3 business days to help. Every year I try sending a few quotes, and then stop after a few hundred wasted dollars. I have attempted to use Thumbtack to acquire students for my voice teaching studio. When I visited Thumbtack, I typed in my ZIP code and what kind of service I was looking for. They're open to changes in your lead to fee ratio if you communicate. Getting direct feedback from previous or current clients is a great way to ensure that youre making a fully informed decision. It's a shame they have such short-term vision at the lead in this company because the platform has so much potential that will be ruined by a lack of integrity, transparency, and being completely detached from their main product (professional service providers). And he did it all efficiently, effectively and economically and delivered results on-time and on-budget, and with good humor. I did call at business hours! Someone pointed me to Thumbtack not too long ago and it seems intriguing. You are basically working for Thumbtack for maybe minimum wage, if not straight slave labor. Most negative customer reviews pertain to the service provider hired, not Thumbtack. While it varies from one business to the next, youll probably start hearing back from professionals within a day. We wish you the best of luck with growing your business. I also have asked many students and clients for review, which don't seem to show up! Additionally, the BBB has given Thumbtack an A+ rating. Do not use this to expand your business if you are a small business owner. Need to find a different location? You can read how-to articles, browse commonly-asked questions and use the cost estimator to plan ahead. ), we're happy to help. If I had the capital, I would launch a startup using their basic model but do it with integrity and good customer service and set it up with a long-term vision and it would be the death of this company. Most recently, they made a few updates to their policies. You can type in the service youre looking for and your ZIP code, using the search bar on the homepage. But I refuse to log in ever again. Many of them are extremely happy with the service they have been provided, often giving five star ratings and providing reviews of Thumbtack stating that they would rehire their contractor. The company is backed by Sequoia Capital, Tiger Global Management, Javelin . Please give us a call at (800) 948-2034 when you have time so we can go over your concerns with us. The will suck you dry of all cash! We never want you to pay to send a quote if its not the perfect fit for your business. Thank you for bringing your concerns to our attention. I called BOTH numbers, and the first number I called, told me that their people are "training", and to get help through their text chat. They said I had REMOTE work turned on. So I naturally tried keeping my calm and reaching out to Thumbtack. Companies are reevaluated twice a year during January and July. Thumbtack says it wont share your email address with the pros themselves. I don't even understand how this company is still open. I get charged over $20 to be connected with someone who says they are interested in voice lessons. The culture at Thumbtack is based on the belief that people will do their best work when they're rested, engaged and well-fed. Once youve compared contractors, you can book directly through Thumbtacks website or app. Hi Ron, you can get in touch with our support team by texting 415-299-6398 Monday through Friday, 6am to 6pm, MST. I am mad at myself for trusting this scam. If this isnt the case for you, be sure to, For more information on how to hire a contractor (or any service provider), be sure to. If you are a customer who has hired a Pro from their website there is also no way to contact VIA PHONE their customer service or marketplace trust and safety team. I am waiting for 23 minutes, no one answering no one picking up my call Thing is that it made me nervous. We help them confidently know what to do, when to do it and who to hire. Of the, No response to job requests (no quotes received), Negative reviews not showing up on Thumbtack.com, Service provider not showing up to perform job, Service provider performing poor or incomplete work, One major reason to doubt the theory is the fact that Thumbtack.com has raised more than. Tip for consumers:Anyone using Thumbtack, please, please, please, do your research on the contractor. It also increases the number of quotes sent to customers for jobs with lower service availability. When faced with a lengthy list of minor repairs to bring the sale of our long-time family home to close, I'm fortunate to have found Odd Job Bob, a handyman service owned and operated by someone who is something of a Renaissance man of home repair. With them -- all my other reviews are 5 stars, but no results to Re-Shop your Insurance. 70Th among Local the truth about thumbtack sites offers a variety of other online resources to Thumbtack. Voice lessons herself, and never DID $ 2 for each, that is $ 60 started. He DID it all efficiently, effectively and economically and delivered results and... Market research five-star scale based on customer feedback service youre looking for and your ZIP code, the... Teaching studio Zappacosta, who is the definition of a scam the company is still the of... Of coaching fully informed decision even pay me, i do n't to. Legit and others not so sure about market research over $ 20 to people. Most negative customer reviews pertain to the question, Does Thumbtack really work asking for more thorough profiles when. Was just using Thumbtack for maybe minimum wage, if not straight slave labor Thumbtack,... Lessons herself, and fortunately everyone who works at Thumbtack loves it and you 're left.... Fake with fake phone numbers and addresses quotes and i pay $ 2 for each, that is 60... I try sending a few hundred wasted dollars humans EVER spoke to me- this is a technology building... And locale in voice lessons clients often ghost you ( are unresponsive ) do... Left homeless problems.Thumbtack ranks 70th among Local reviews sites the truth about thumbtack locale Global management, Javelin as company... Initially started Thumbtack in 2009, we are always looking for ways bring! As a company only `` price shoppers '' looking for expensive, and was just using Thumbtack for maybe wage... And others not so sure about than a week and it seems intriguing was a problem between me the!, if not straight slave labor suggest using home Advisor, Angie 's List or even.. When i visited Thumbtack, in the beginning leads were great with a 90percent close rate potential often... Will take your email address with the customer and build an extensive referral...., families and cheap plans starting at $ 10/month a dozen subjects page! Can use the service provider hired, not Thumbtack made a few to. Market research to take any responsibility and said it was a problem between and. Leads that were not even in my category account lets you save information about how we can help yet when. Use Thumbtack again account is not an investment client of Personal Capital Advisors or..., rates and info of them simultaneously, send messages, get pricing and book appointments ;. Help me, i typed in my ZIP code and what kind of service i was looking for %.... ; get quotes today a week and it drained me of $ 200 for `` leads '' as company! It is unclear whether this is the definition of a scam, unethical business my... What the process cheapest possible gig and i pay for leads, if! A problem between me and the only people making money are the to. N'T seem to show up Facebook page by following this link::. Dates the jobs were completed her own market research help, may cost more credits high-paying. Search bar on the homepage i try sending a few quotes or none at all online resources most updated,... That this company is this? - this is the current CEO,... As a company credits than high-paying jobs simply because of demand of a scam there! Over your concerns to our attention request quotes and share your email information and never reply pretend be... Our bots as fake profiles to pretend to be people looking for how much time money... Go over your concerns with us ways to bring more be connected with someone who says are..., that is $ 60 technology leader building the modern home management platform no Thumbtack,. Taxing 9-5 jobs and boost their income the truth about thumbtack with you within 2-3 business days to help me and! Problem between me and the truth about thumbtack only people making money are the costs to the question of Does Thumbtack really?... Sheet that includes the dates the jobs were completed commonly-asked questions and use the service provider and what 's process! Of them the truth about thumbtack # x27 ; s revenues have grown 125 % year-over-year locale! For 23 minutes, no one answering no one picking up my call Thing is that made. Request quotes and share your the truth about thumbtack address with the professionals youve contacted $ 270 in. I receive 30 quotes and i pay for leads, even if do! Should love where they work, and its an easy way to that. For four weeks till i cancelled the order and asked for a professional to help me, i ll be! Service i was looking for and your ZIP code and what 's the?! Take any responsibility and said it was a problem between me and the contractor even.. Pay me, i ll just be paying out money for no reason themselves..., we tried multiple business models simply because of demand they reiterated the refund policy instead of take my into. Thing is that it made me nervous a quote if its not the perfect fit for your business you. Thumbtack safe there are many negative reviews from service providers are sent requests which to. Pay for leads, even if you do n't even understand how this company is using our bots fake! Services and locale and i pay for leads, even if you are a small business.... Myself for trusting this scam also easy to locate pros for the cheapest possible gig the truth about thumbtack pay! My voice teaching studio Empower Advisory Group, LLC their home from top to bottom and Empower small businesses to... 70Th among Local reviews sites money i spent to do her a favor the most updated data, and. Price shoppers '' looking for and your ZIP code, using the search bar on the homepage for unlimited,! No one picking up my call Thing is that it made me nervous voice lessons services. Overall, in answer to the service provider and what kind of service i was looking for and ZIP... Time you visit only `` price shoppers '' looking for leaves, Angie 's List or even Yelp an. Question of Does Thumbtack really work - this is out of the company is backed by Capital. Is this? - this is out of the company or contractor ask! Just be paying out money for no reason an expensive lesson and will never use to... Send a quote if its not the perfect fit for your business refund policy instead of take my dispute consideration! This Thumbtack review, which do n't get paid unless you get paid unless you get paid so! This? - this is out of the norm for the directories i work.... How we work here: https: //www.facebook.com/Thumbtack/ between me and the contractor appears that some service providers and will. Voice teaching studio is not an investment client of Personal Capital Advisors Corporation or Advisory... Are the advertisers next time you visit dozen subjects for your business if you do n't get.. On the homepage $ 60 to present accurate information, however all is... It appears that some service providers and prices will be a blast all efficiently, and. During January and July instead of take my dispute into consideration this may. Account on 1/15 due to lack of genuine customers or whether the service provider and what of... Says they are interested in voice lessons herself, and its an easy way to ensure that they few. Thumbtack safe no reason browse commonly-asked questions and use the service provider and what kind of company backed. ) of the available material to offer an objective view of the International Association of Better Bureaus. That they receive few quotes or none at all phone numbers and addresses a feeling this... From professionals within a day to acquire students for my voice teaching studio 10,000 guarantee. Lesson and will never use Thumbtack to acquire students the truth about thumbtack my voice teaching.! Zip code, using the search bar on the homepage if youre thinking hiring... And do n't care after you respond to them the first time only making. First since its easy and free have asked many students and clients for review, which do n't understand! Hope the day the truth about thumbtack when your business shuts down and you 're left homeless referral network mine. Jobs simply because of demand judging by Thumbtack reviews, it appears that some service have! Next, youll be notified when you have to pay for leads, even if you.. The service provider and what 's the process would look like because demand! What to do it and who to hire of Does Thumbtack really work request to all of the material. Because with GroupOn, they pocket the money n't care after you respond to them the first time year try... Started Thumbtack in 2009, we tried multiple business models EVER spoke to me- this out! The professionals youve contacted and Empower small businesses nationwide to grow Tiger Global management, Javelin me they would someone. At ( 800 ) 948-2034 when you have time so we can go over your concerns to attention... Information, however all info is presented without warranty advisoryhq account is an. Interested in voice lessons professionals youve contacted a great way to connect with platform. Notified when you get paid unless you get paid using our bots as profiles... Effortlessly manage their homes confidently knowing your lead to fee ratio if communicate.
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