Follow any remaining prompts to authenticate. If you have a question about a transfer that you received or expected to receive, then you should contact the sender first and attempt to resolve the issue. You can access our Zelle App Privacy Notice at https://www.zellepay.com/legal-and-privacy, which is incorporated into and made a part of this Service Agreement by this reference. If this Class Action Waiver is held unenforceable, in whole or in part, as to any claim, then the Agreement to Arbitrate also will not apply to that claim. Call us at 1-844-824-6613. New federal tax laws are designed to make it more difficult for small business owners and self-employed people to . Please note that Zelle has no responsibility for any fees that your financial institution or your mobile carrier may charge you in connection with your transactions through Zelle. You will be notified in advance of any fees in accordance with Section 2 above. If the recipient is already enrolled with Zelle, the option to cancel or stop the payment is not available. If you have a payment pending and you deactivate your profile prior to it posting, the payment will fail and return to the Sender. IN THOSE STATES WHERE THE EXCLUSION OR LIMITATION OF LIABILITY FOR CONSEQUENTIAL OR INCIDENTAL DAMAGES MAY NOT APPLY, ANY LIABILITY OF ZELLE, ITS OWNERS, DIRECTORS, OFFICERS AND AGENTS OR NETWORK FINANCIAL INSTITUTIONS IN THOSE STATES IS LIMITED AND WARRANTIES ARE EXCLUDED TO THE GREATEST EXTENT PERMITTED BY LAW, BUT SHALL, IN NO EVENT, EXCEED ONE HUNDRED DOLLARS ($100.00). By participating as a User, you represent to Zelle that you are the owner of the email address, the U.S. mobile phone number, and/or other alias you enrolled, or that you have the delegated legal authority to act on behalf of the owner of that email address, mobile phone number, and/or other alias to send or receive money as described in this Service Agreement. If the payment shows completed, but the recipient has not received the money, or you received a notice that the payment failed, the money will be returned to your account. By using the Service, you agree and authorize our Network Financial Institutions to initiate credit entries to the bank account or debit card you have enrolled with Zelle. To participate as a User, you must first enroll with. You understand and acknowledge that a person to whom you are sending money and who is not enrolled as a User may fail to enroll with Zelle, or otherwise ignore the payment notification, and the transfer may not occur. If your bank or credit union is listed, you must enroll directly through the online or mobile banking service. We do not charge a fee for providing a paper copy of Records and Communications. IF YOU ARE DISSATISFIED WITH THE SERVICE OR WITH THE TERMS OF THIS SERVICE AGREEMENT, YOUR SOLE AND EXCLUSIVE REMEDY IS TO DISCONTINUE USING THE SERVICE. Corporation Service Company. A scam is when you knowingly send money to someone you do not know or trust. YOU MUST AGREE TO THESE TERMS TO ENROLL FOR THE SERVICE PROVIDED BY THE ZELLE NETWORK AND DESCRIBED BELOW. Zelle and the Zelle marks used herein are trademarks of Early Warning Services, LLC. B. You can also call 844.212.9102 (Monday to Friday, 8 a.m. to 5 p.m. My Info: will allow you to update your personal and profile information. Territories) and a U.S. mobile phone number to use the Zelle app. Early Warning Services, LLC Attn: Litigation Support 16552 N. 90th Street Scottsdale, AZ 85260 Email: Paralegal@earlywarning.com **Please read the following information carefully. must match the information that your bank or credit union has on file. If you fail to report the loss of your password or mobile device within four (4) business days then your liability may not exceed the lesser of: 1) $500, or 2) the sum of either $50 or the amount of unauthorized transfers that occur before you reported the loss of your password or mobile device (whichever is less), plus the amount of unauthorized transfers that occur after the four (4) business days and before you reported the loss of your password or mobile device, if those unauthorized transfers would not have occurred if you had reported the loss. Your financial institution can help you with deactivating your Zelle profile and mobile app services. Mobile number and password before you try again. Zelle will not provide any non-publicly available information to the OP without a subpoena, and the only way to send them a subpoena would be as part of civil litigation. Youll enter your eligible debit Visa or MasterCard and continue to follow the prompts to enter your personal information and create your password. This is called fast funds enabled. Submission Requirements Requests submitted through Safety Hub must meet the following legal requirements: Must be addressed to Venmo Must be a typed official document bearing the logo of the requestor If your financial institution provides a Network Financial Institution with changes to your bank account information, the Network Financial Institution will provide Zelle with the updated information. e. Hardware and Software Requirements. You understand that Zelle hosts a centralized database of information to facilitate payments, but neither initiates nor processes electronic payments or transfers directly. Sample Subpoena (36 kb) Sample . We may also delay or block the transfer to prevent fraud or to meet our regulatory obligations. You can obtain a paper copy of your electronic Records and Communications by printing it yourself or by requesting that we mail you a paper copy. YOU AND ZELLE WAIVE ANY ABILITY TO PARTICIPATE IN A CLASS ACTION AS A CLASS REPRESENTATIVE OR AS A CLASS MEMBER. FAILURE TO NOTIFY YOUR FINANCIAL INSTITUTION DIRECTLY AND PROMPTLY MIGHT LIMIT YOUR RIGHTS UNDER YOUR ACCOUNT AGREEMENT AND APPLICABLE LAW. Records and Communications May be Provided in Electronic Form. Email Templates Download | Zelle DISBURSEMENTS WITH ZELLE Disbursements - Email Templates Download DISBURSEMENTS WITH ZELLE MARKETING GUIDE BADGE GUIDE TRADEMARK GUIDELINES Access and download the Email Templates No trademark license has been granted to your corporate or government entity. d. How to Update Your Information. If you received a notice that you are trying to send a duplicate payment: To help protect your money Zelle will notify and request additional authorization for matching payments. Consent to Use and Disclose Personal Information (Including Account Information). Neither Zelle nor the Network Financial Institutions shall have any liability to you for any transfers of money, including without limitation, (i) any failure, through no fault of Zelle or the Network Financial Institutions, to complete a transaction in the correct amount, or (ii) any related losses or damages. We are open from 10am to 10pm ET, seven days a week excluding New Year's Day, Independence Day, Thanksgiving, and Christmas. Except as otherwise provided above, Zelle will neither disclose nor share any of your personal information with Network Financial Institutions, affiliates or any third party for purposes of marketing their products or services, or those of Zelle, to you. Live customer service generally will be available seven (7) days a week, excluding US bank holidays. Neither Zelle nor the Network Financial Institutions assume responsibility for the accuracy or legality of such requests and do not act as a debt collector on your behalf or on behalf of the sender of a request for money. 2023 Early Warning Services, LLC. YOU SHOULD NOT USE THE ZELLE SERVICE TO SEND MONEY TO PERSONS WITH WHOM YOU ARE NOT FAMILIAR OR YOU DO NOT TRUST. CLASS ACTION WAIVER. Some debit cards are not able to receive money in minutes. You may request money from another User. In order to access, view and retain electronic Records and Communications that we make available to you, you must have: f. Requesting Paper Copies. Other product and company names mentioned herein are the property of their respective owners. This Service Agreement will be governed by and construed under the laws of the State of Delaware, excluding only its conflict of law provisions, and shall inure to the benefit of Zelle, its successors and assigns, whether by merger, consolidation or otherwise. If your device allows for fingerprint authentication you will be able to enable or skip pending your preference. Your financial institutions customer support team can help. You understand that when you send the payment, you will have no ability to stop it. Any opt-out request postmarked after that date will not be effective, and you will continue to be bound by the Agreement to Arbitrate, including the Class Action Waiver. This E-sign Disclosure and Consent (E-sign Consent) applies to all Records and Communications for services provided on the Zelle Network website, applications, mobile apps, and other tools. 10. Zelle has no control over the actions of other Users, the Network Financial Institution or other financial institutions that could delay or prevent your money from being delivered to the intended User. All Records and Communications in electronic or paper format from us to you will be considered in writing. If any provision of this Service Agreement is found to be unenforceable for any reason by a court of competent jurisdiction, that provision will be deemed to be restated to reflect as nearly as possible the original intentions of the parties in accordance with applicable law. Money sent with Zelle will be sent to the account enrolled with the email or U.S. mobile number used to send the money. THESE TERMS, ALONG WITH THE PRIVACY NOTICE AND E-SIGN CONSENT (COLLECTIVELY, THE AGREEMENT), GOVERN YOUR USE OF THE SERVICE AND AFFECT YOUR LEGAL RIGHTS, INCLUDING REQUIRING MANDATORY INDIVIDUAL ARBITRATION OF DISPUTES (see Section 26). Once verified, you will be prompted through the enrollment process to re-enter your information. If you have questions about your Privacy Rights, Zelle Privacy Policies or how to exercise your rights please visit https://www.zellepay.com/privacy-policy. g. Whenre-enrolling, your previous profile and Zelle app activity will be deleted, and all pending payments or requests will be canceled. Enrolled in the Zelle app andreceived a message that "Profile has been locked". If you are enrolled in Zelle with a participating financial institution, you must reach out to their customer support team. b. Zelle Content Standards: You agree that you will not upload or provide content or otherwise post, transmit, distribute, or disseminate through the Service (including but . Your Liability for Unauthorized Transfers. By using the Service, you authorize your wireless carrier (AT&T, Sprint, T-Mobile, US Cellular, Verizon, or any other branded wireless operator) to disclose information about your account and your wireless device, including your mobile number, name, address, email, network status, customer type, customer role, billing type, mobile device identifiers (IMSI and IMEI) and other subscriber status details, if available, to Zelle or its service provider for the duration of your relationship solely to help Zelle identify you and your wireless device and to prevent fraud. Territory. When you enroll to use the Service you agree to the terms and conditions of this Service Agreement. This part I agree with. Our current time to process requests and return records is approximately 10 business days. *Typically, when sending and receiving money with Zelle, if the recipient is already enrolled, the money will be available in minutes. If you're looking to make fast transfers, then Zelle might just be for you. Service of the claim for other legal documents, including civil claims or documents served on Early Warning employees, will not be accepted at the address and/or email address specified in Section IV below and must instead be served on our registered agent for service of proceedings: COGENCY GLOBAL INC. Consent to Emails and Automated Text Messages. New 1099 Requirements. Further, if your financial institution later becomes a Network Financial Institution, you authorize Zelle to share relevant information about you and your account with that financial institution so it may contact you with changes or actions that may need to occur (if any) for you to continue uninterrupted use of the Service, and for the purposes described above in this Section 4. Please immediately call Zelle at 1-844-428-8542 or write to the address above in Section 14 if: IF YOU BELIEVE THAT THE SERVICE HAS BEEN USED TO MAKE AN UNAUTHORIZED WITHDRAWAL FROM YOUR BANK ACCOUNT, OR IF YOUR BANK STATEMENT OR TRANSACTION RECORD REFLECTS AN ERROR IN A MONEY TRANSFER USING THE SERVICE, CONTACT YOUR FINANCIAL INSTITUTION IN ADDITION TO ZELLE. It provides as follows: A party may compel discovery from a nonparty that is, a person who is not a party or subject to a party's control only by obtaining a court order under Rules 196.7, 202 or 204, or by serving a subpoena compelling: (a) an oral deposition; If you are enrolled with Zelle at a participating financial institution and need assistance with receiving your money with Zelle,please reach out to your financial institution for assistance. Once downloaded open the Zelle app and follow the below steps: You're all set! Follow the step-by-step instructions below to design your filling out top of information subpoena: Select the document you want to sign and click Upload. c. How to Withdraw Consent. With Risk Insights for Cell, the issuing financial institution can evaluate important information about the behavior of the recipient`s token in the Zelle network. PLEASE RETAIN THE RECORDS FROM YOUR USE OF THE SERVICE AND CHECK THEM AGAINST THE STATEMENT YOU RECEIVE FROM YOUR FINANCIAL INSTITUTION. When using or enrolling with Zelle within your financial institutions mobile app or online banking service, your bank or credit union will assist you with any issues you may be experiencing. Those transfers will appear only on the statement issued by your financial institution. [5] For questions regarding legal documents, please contact Litigation Support at: (a) Notices; Calling. 1. You are responsible for any fees or other charges that your wireless carrier may charge for any related data, text or other message services, including without limitation for short message service. If circumstances beyond our control (such as fire or flood) prevented the transaction or transfer, despite reasonable precautions we've taken. If you need help with this, please let us know through our Support and Training Center. ANY AND ALL CLAIMS OR DISPUTES BETWEEN US RELATING IN ANY WAY TO THESE TERMS, OUR PRIVACY NOTICE, OR THE ZELLE SERVICE MUST BE RESOLVED IN BINDING ARBITRATION RATHER THAN IN COURT. Territories include American Samoa, Guam, Northern Mariana Islands, Puerto Rico, and the U.S. Virgin Islands. ZELLE EXPRESSLY DISCLAIMS ALL WARRANTIES OF ANY KIND, EXPRESS, IMPLIED, STATUTORY OR OTHERWISE, INCLUDING, BUT NOT LIMITED TO, IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE AND NON-INFRINGEMENT, WITH REGARD TO THE SERVICE DESCRIBED OR PROVIDED. You'll be prompted to the Privacy & Security acceptance page, check the accept box and select continue. And because the rules aren`t clear, it`s not always as easy as it should be. All legal and regulatory disclosures and communications for the, Avisos y divulgaciones sobre algn cambio en los trminos que rigen el uso de los servicios de. YOU MAY NOT SEND MONEY TO A USER THAT IS ENROLLED AS A CUSTOMER OF A FINANCIAL INSTITUTION THAT IS NOT A NETWORK FINANCIAL INSTITUTION. However, Zelle reserves the right to charge a fee in the future for any current Service, and Zelle may develop new uses or other services for Users and a fee may apply for such other uses or services. You agree to receive money requests from others and to only send requests for legitimate and lawful purposes. You acknowledge and agree that this E-sign Consent is being provided by you in connection with a transaction affecting interstate commerce that is subject to the federal Electronic Signatures in Global and National Commerce Act, and that you and Zelle both intend that the Act apply to the fullest extent possible to validate our ability to conduct business with you by electronic means. If you are enrolled with Zelle through your financial institutions banking service. j. If the email address that you provide when you enroll is not already linked to another profile that you may have enrolled with Zelle then we will also link that email address to your new profile so that others may send money to and request money from you using your email address. You'll be prompted to accept permissions to your device. It may be that your card is not currently capable of receiving money. 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