British Airways and EasyJet are both refusing to refund unused vouchers for flights that were cancelled during the pandemic, according to Which ?. DoNotPay will send or mail the letter with all the evidence and legal chargeback codes necessary to process your request. If CEDR take on your complaint, well withdraw any previous offer of settlement weve made. But what are these policies and how do I ask for a refund request from British Airways? Submit your British Airways refund request form. Can I change my BA voucher for a full refund? If you have other items in your booking you wish to cancel (e.g. A MoneySaver has been awarded about 300 after successfully arguing in the small claims court he should have been given a cash refund instead of vouchers for British Airways flights cancelled due to Covid-19. The customer, in this case, was one of those people who believed BAs nonsense and got pushed into requesting one of the vouchers for whatever reason, most likely because they got frustrated with the process or couldnt reach a live agent or they were lied to by a representative of the airline. Log in to the BA account of the lead traveler. Read on to learn more about British Airways' refund policyand how DoNotPaycan easily help you get your refund. (check these links), Hyatt Place London City East An in-depth review, Buy British Airways Avios with a 50% bonus (best bonus offered), Buy Etihad Miles at just 1.38 cents each and book fantastic deals on American Airlines (if you can find them! Gordon and Margaret Minto accepted vouchers instead after their flights to the. Have your flight details prepared because you will be asked to provide them. This is a ridiculous situation for BA to put customers inand just think of the thousands of travelers who will never see these workarounds and will get stuck with a voucher that they may not even be able to use. and use it for any of your future flights. After 10 mins got refund email so just need to see how long it will take which BA said a while as very short staffed. Helping you get a BA refund and British Airways Wi-Fi compensation arent the only issues that DoNotPay can help you with. Got confirmation Email from BA. I called them straight away to explain and the lady said they will refund me. Thanks a million for the info appreciated! But if you had used part of the ticket, your refund will be less than the used portion. 4- Today 1/5/2020, I received a full refund Hurray!! Its purpose is to help you manage your customers as well as suppliers and bank accounts efficiently.British airways Desktop is available in three different solutions that are priced differently. Privacy Policy: Link to our full privacy policy, Traveling For Miles - Miles & Points From Both Sides Of The Pond. Gave up and booked a July flight on EgyptAir. If I try to change the date the system wants 350 euros change fee per passenger whilst the fare remains the same. Despite laws in place saying airlines must give people back. Use this form to log in to your account or to create an account for the British Airways executive club. If an airline cancels a flight, it owes you a full and prompt refund under its fare rules and federal regulations. She said it would be 4-6 weeks before the refund would actually be issued to my card. . We have helped over 300,000 people with their problems. Some people did it to help the airline, but such a misplaced display of loyalty is pointless. The screens I got were slightly different than shown above. If you need further assistance please contact us, we are here to help. British Airways cant keep your money under any circumstances. Carrie Christensen,Pittsfield, Mass. Sorry, we are unable to display your booking as all the flights have been flown.. Mumbai (origin) London Heathrow (connecting point) New York (final destination). Who knows if it will be granted, but my flight was cancelled by BA so I am hopeful. It took about 3 minutes. Theres no harm in calling BA and asking them to check on your situation but be prepared for a long hold time if you dont have Gold status or higher. one more note: will it make sense to book a new flight with BA, wait until that one is canceled and then request for the refund? Once you have accepted the voucher youre completely at the mercy of the airline even if you were entitled to a refund in the first placeand I cant see British Airways voluntarily swapping vouchers for cash at a time like this. The Java script business didnt seem to do anything for me. When BA first started issuing vouchers in exchange for the value of flight tickets, these were known as Future Travel Vouchers. Any advice on this please ??? Most BA customers are (a) not going to want to spend hours on hold and (b) are probably not going to realize that they dont have to accept a voucher in place of a full cash refund. T&C can be void if they violate the law. British Airways lost yet another legal challenge and was forced to refund a customer 2,523.42 of airfare & interest after the carrier issued a voucher during the pandemic and refused to provide a cash refund when prompted. BA cancelled our flights and like you I was so frustrated when I got to the page about getting a flight voucher, when I actually wanted a refund. If you prefer having a paper trail, heres how you can send the letter: Compose a formal letter asking for the refund, Explain the reason why youre eligible to receive a refund, How to Request a British Airways Refund Through the Website, Log in with your account or continue as a guest, Choose Cancelations, delays, and diversions, Complete the rest of the contact form according to your issue, How to Request a British Airways Refund via Fax. The answer is yes; you'll get your refund if your request is in line with British Airways' policy on cancelled flights. Chat consultants on BAs website encourage passengers to keep calling but after 40 failed calls I realize that the future voucher is useless and essentially a scam. British Airways Customer Relations. Can I ask at what time did you call? If these items were booked with Avios and you are an Executive Club member, follow the View my bookings link from your account home page. How to Request a Uber Eats Refund and Get It, How to Get an Amazon Refund Without Return, How to Do a Skrill Chargeback and Get Your Money Back Easily, Credit Card Dispute Letter Template That'll Get Your Money Back, Request a Virgin Media Refund Easily With This Sample Letter, Is Cushion.ai Legitimate? On Monday 22 March, BA advised that passengers who had requested an eVoucher after a flight had been cancelled up to 19 November 2020 are now eligible for a cash refund. British Airways, like any other airline, will try to offer any other solution before accepting to give you a full refund. Call the BritishAirways Holidays 24-hour helpline. If a delay or cancellation of five hours or more disrupts a connecting flight that you booked under the same booking reference (with a planned connection time of 24 hours or less) and you no longer wish to continue to your final destination, the operating carrier will provide you with a return flight to your original point of departure at the earliest opportunity as well as refund the parts of the journey you did not fly. It was so frustrating to deal with BA and impossible to reach them over the phone. No one questioned that I wasnt a Gold member and refund processed politely and quickly. The facts were clear: You received an email from British Airways that said, Were sorry your flight has been canceled due to operational constraints. And you sent that email to the airline when you requested your refund. Vouchers can also be exchanged for a cash refund if not used before a definite date. He said that could take up to 10 days for the taxes refund. Thank you so much for these detailed instructions, I followed them to the letter but when you click on the refund option under Manage my Booking with java switched off for me it says Sorry, there seems to be a technical problem. I received a confirmation email the same day. Lets see what happens. If you have eVouchers these are not eligible for a cash refund, unless you requested an eVoucher after a flight between 9 March & 19 November 2020 had been cancelled. Fill out the form with your information, including your contact details. Guess BA have worked it out and put a stop to it. I want to cancel other items in the booking. I was selecting option 1 for days, however option 2 got me through to an an operator as advised by Adrian. After receiving a cancellation email, I called BA to request a refund. Ill sit tight until they cancel the flights. Refunds will be processed by BA in date order. Your tips above did the trick! Agreed. Need urgent help. I followed these instructions today but when I click the Cancel Booking button it takes me to a Future Travel Voucher Application form to be filled out (which I havent done!). Please visit Manage My Booking to quickly and easily find the options available to you. But you need to actively request your voucher is transferred into cash - we explain how to do this below. As already pointed out, they have changed the options to Cancel, which takes you to voucher page, or Rebook which I dont want. You can file the claim by completing the. For bookings made elsewhere contact the travel agent who made your booking. Doesnt it owe me a refund? Anyone plz help me to get rid of this. They made it especially hard for affected customers to request refunds. I got this from https://www.headforpoints.com/2020/03/19/how-to-trigger-an-online-avios-flight-refund-using-google-chrome/. It was during this period that she came across legislation stating that because the sale involved, through no fault of her own, something that was subsequently impossible to deliver, she was legally entitled to her money back. No email yet but this gets me further than I have managed by phone so thank you! 3. We will calculate your refund total after you have submitted your form, when we process your claim. Once again they seem intent on sabotaging their once-good reputation. Accept the consent and click continue. Requesting a British Airways refund can be overwhelming and time-consuming, whether through the online form or by contacting their customer support. I have received below message after submitting the request using link https://www.britishairways.com/travel/webforms/execclub/_gf/en_gb?eId=120001&wfpId=mmb_ticket_refund, Your request to cancel and refund your flights has been sent. Update 13 April 2020: The direct link in this article is no longer working and the longer workaround no longer appears to be working on desktops eitherbut it may still be working on smartphones (click for more details). Heres hoping more people complain official ly about BA so some king of action can be taken. This request process is where the problem lies. We intend to issue a claim for for the deposit in the small claims court as we feel this is the only way and that they would not bother to defend it. I think I shall do the same. It worked for me when tried at 6:28pm. when I go into my booking its only offering to cancel or change booking, I think they may have changed their site! Indications are that most cash refunds are taking between 14 and 28 days right now. All flights in the booking will be cancelled. To claim a refund, please follow the same steps as for. Jennie Barber was awarded a full refund of 2,523.42 to cover the . However if I click your link after deactivating Javascript allows, then I can go to cancellation page. If your flight is delayed for 5 hours or more, you can get a refund for the parts of your journey you did not fly. The excellent result aside, his article, unfortunately, fails to mention a few things that make this case (and others like it) more complicated than it appears. DEPLORABLE CUSTOMER SERVICE. The contributors to this site are not investment advisors, financial planners, nor legal or tax professionals. Apologies, a correction to my post above. When I called to explain I was basically told tough luck. CEDR is an independent dispute resolution provider, which is certified by the Civil Aviation Authority. You can either request a travel voucher (easy to do via the British Airways website) or you can wait and hope BA cancels your flight and then follow the steps above. She later contacted the airline to demand a cash refund which they declined, claiming that once accepted, she has no valid claim to cash anymore. The airline said it canceled the flight because of operational constraints. British Airways sent me an email promising to do everything we can to get you where you need to be.. Not sure what else I can do about it. I dont think it is working now. For example, the online refund request option was disabled by BA. Excellent! Sadly theres not much you can do. Theres a saying that says that desperate times call for desperate measures, and a number of airlines appear to be taking that saying very literally as they blatantly attempt to circumvent laws that dictate that passengers are due a refund if an airline cancels their flights. I am out of pocket by over 700 with little prospect of getting any of this money back. Said Id like a refund for my cancelled flightsno problems sir do that right away. This should appear on your statement within 30 days. Ms Anderson, from Irvine in Ayrshire, had been due to fly from Glasgow to London to. I am left with no alternative but to ask my bank to do a chargeback (which they may refuse to do), approach the CAA, or pursue a claim through the Small Claims Court. Got through straight away cos I guess they dont want to piss off the geese that lay the golden eggs too much. Also, Ive heard that some people are being asked to pay an admin fee (35!) Choose the currency you used when paying for the ticket. Elizabeth Ziemba, JD, MPH, Founder and President. [] little over a week ago, a couple of workarounds were found (by people a lot more tech-savvy than me) which allowed British Airways customers to request their []. Both John and I have repeatedly warned and pleaded with readers not to accept vouchers of any kind from airlines or hotel chains for services that were canceled involuntarily. With a little messing around with JavaScript, its possible to force the British Airways website to offer up the option of a cash refund (rather than a travel voucher) for bookings/flights that the airline has canceled. Thank you a lot! Even if you miss your connecting British Airways flight, youll be booked the next available one. What happens if you try to repeat the process? (Booked together with a cancelled flight). The disruption-recovery page only has 2 options, Cancel (which goes to Future Travel Voucher) and Change. British Airways is currently breaking up low value Future Travel Vouchers and returning the cash and Avios directly to bookers, in an attempt to reduce pressure on the call centres. You are a life saver thank you so much! This is not working anymore, the BA webpage only takes to Voucher only. To find out, I contacted the airline directly on your behalf. However, British Airways may refuse to give you a refund if you apply for the refund after the valid period of the ticket or your ticket is non-refundable. Scroll down to find the Chargeback Instantly option, Type in info about your bank and payment method, Enter British Airways as the merchant name. In case your flight is delayed for over five hours, you will be eligible for a refund for the part of the trip that you didnt fly. Needless to say i have no intention of travelling by BA in the future. 4 working days have gone by, but still dont see a refund. Enter the booking reference number in the relevant field. No email as yet and the link worked no need for chrome/java etc. (it worked for a number of people as little as an hour ago), Hi. Hi. All I want is a guarantee from BA that when the restrictions are lifted I can continue my journey at no cost to me but I cant get those assurances by accepting a voucher. Above guide is not working now becuase BA changed browser little bit. Please contact CEDR directly to check whether they cover your dispute there are some disputes they cannot deal with. They canceled my Milan -Bangkok flight. Not working for me. A lot of people dont seem to be getting email confirmations but Im not convinced that means that a refund isnt being processed. Sadly, didnt work for me just now. Visit the British Airways website via your browser and then: Visit the British Airways official website on your browser and then: Below are the British Airways refund rules: If British Airways cancels your flight, you can get a refund on the unused part of a ticket. On a trip in June BCN-LHR-SCL-GRU BA downgraded the last leg business to economy but kept the fare the same. Has anyone else faced this situation? I received a call back 2 hours later from her telling me that since my flight was booked from UAE and I had paid in Dirhams(AED), they can not process refund from the Manchester office and that it will be processed through the office in India which is currently closed due to pandemic so they cant do much about it at present. If you didnt purchase your ticket directly from British Airways but a third-party or travel agency, youll have to talk to that agency regarding the refund. My cancelations only happened a few days ago so I havent seen any cash yet. I havent received refund confirmation from BA. Traveling For Miles has partnered with CardRatings for our coverage of credit card products. Select the reason for your chargeback, and provide relevant details, including the charge amount, the charge date, a description of the payment, and any files you can upload as evidence. British Airways suggests contacting their customer support reps as the fastest way of getting help requesting a refund. Does anyone have an email for them? I was able to submit a refund request using the link you provided. It keeps telling me I am missing the title field. what to do if you were already tricked to accepting voucher? Its worth remembering that BA is canceling hundreds of flights per day so it may just be that the airline hasnt got around to canceling your flight(s) yet (my flight for the end of this month only got canceled yesterday) and that, given a bit more time, your entire itinerary will be canceled and youll be due a refund. Firstly they i received this email: I kept screen shots of each stage of the process as evidence. Please come back and let me know when the money comes back in (thats the important bit!). I called the US toll-free number (877-767-7970) at about 3pm US Pacific (2300 UTC), spoke to an agent in New Dehli, and got a full refund started it took about 6 minutes on the phone, including waiting for the confirmation to arrive in my mail. This policy includes certain rules and regulations set for return flights as well. *sigh*. Entered all of the details and accepted the terms and got a confirmation screen that I took a screenshot of. PPS. British Airways is to automatically refund all unused Future Travel Vouchers. Also its TRUE, they scamming everyone. The compensation does not impact how and where products appear on this site and does not impact reviews that are published. Find out what you need to travel with our step-by-step guide, from entry requirements to checking in online. https://travelingformiles.com/how-to-get-a-refund-from-british-airways-the-last-working-ways/. In January 2020, Jennie Barber booked two return flights to Japan departing that May, but the flights were later pulled due to Covid restrictions. The refund buttons didnt work. Now Im on the refund webpage. Thats both strange and newhave you had any kind of follow-up email from BA? Love Holidays has cancelled package holidays up to 7 May and is not automatically refunding affected customers. Call back and dont take no for an answer. Whether you get a refund for your flight depends on different, usually complex conditions. Telephone 02032500145 The workaround and the link in this post dont appear to be working anymore so I suggest taking a look at the post linked below and then deciding which is the best route to go down for you (make sure you read the comments so you see other peoples experiences too). Well is started filling it out and I got suspicious and clicked back. Do NOT select Option 1, Refund Enquiries; this leads to a dead end. Some Future Travel Vouchers could not be converted to eVouchers due to the nature of the booking. Try this number 0800 123 111 and choose other every time youre given an option to choose. Ive shared this with other people in the same situation. Under your canceled flight, click the cancel & refund flight(s) button. Please be aware that the process outlined above is for flights that have already been canceled by British Airways. Alternatively, you can send your complaint to CEDR using the European Commissions online dispute resolution form You wont be eligible for a refund or rebooking if your connecting flight isnt operated by British Airways but another airline company. Passengers do not need to take any specific action. It sent the damn form in and now I have a voucher. Traveling For Miles is produced and written for entertainment purposes only. Hope you have a lovely day ahead! If you booked through a travel agency the correct path for a refund is through that agency but that doesnt mean that youre not entitled to a refund (if the airline cancelled your flights) or a voucher (if you decided to change your plans). [] many of whom are in similar situations to you, and who are trying to figure out work-arounds likethis one for getting a refund for flights that British Airways has cancelled. Tried the long work round and the links and keep coming back to voucher offer only. Thanks, Pamela. However, Ms Barber, who studied A-level law, was able to beat the airline giant in court using the Law Reform (Frustrated Contracts) Act 1943. Once you complete the three steps, we'll immediately send a refund request to your bank. If CEDR make a judgement on the issue, their decision will be final. 1. Hi guys, Did you change your travel plans and are wondering whether you can get a refund for your British Airways plane ticket? Important information about your booking Figures suggest EasyJet had . A few thousand dollars at stake. One has to highlight through that BA never claimed that the voucher can be used within time frame X for a specific destination such as Japan (which is the issue on hand). Dont do nothing here yet. Free shipping for many products! But I am still waiting comfirmation email since 1:40 PM. Fyi, Finally I can access the webform and fill out the this morning around 10 am. It most certainly does. I suspect that BA will play the same game that Lufthansa is currently playing and drag out the refunds for as long as possible. Okay I mad. British Airways Is Now Issuing Some Refunds Within 24 Hours 6 Bonvoy Points/dollar at Marriott properties worldwide An annual free night certificate (worth 35,000 points) every account anniversary 15 elite night credits each calendar year Earn 1 elite night credit for every $5,000 spent No foreign transaction fees If only British Airways had paid attention to its records, then you wouldnt have a complaint at all. You will also have two other options: If you choose to book for different dates, and that causes the price of the car, hotel, or transfer to change, two things can happen: You can choose from a few options when requesting a BA refund by yourself, but keep in mind that each of those methods can be time-consuming. Youre currently due to travel with us to London. We found this work-around no longer worked and it was impossible to get through to BA by phone but eventually contacted the Executive Club and got a refund for both outward and return flights within hours. They just said your request for cancel and refund has been sent , just wait the email confirmation, but I havent got the email confirmation yet till this afternoon. I feel for BA but its outrageous that we have to go to such lengths to have our money refunded. Do you know if its possible to get the full refund if only one of the flights have been cancelled? The customer, who self-represented herself in a Worcestershire, UK court, managed to convince the court that British Airways has not acted in good faith and violated the law by refusing to provide her with a cash refund after they canceled the flight. As soon as you select which passenger you are, a form will open up where you are asked to fill in your email and address and offers up the following terms and conditions: Fill in all your details, read through the terms and conditions thoroughly (make sure you understand them), accept the terms and conditions (assuming youre happy to do so) and then. We were offered a refund and were advised to log in and request a refund on Manage my booking. If you have a consumer problem you cant solve, contact him directly through hisadvocacy website. Enter the booking reference number in the relevant field. Go back to the British Airways webpage tab and, where youre asked if youre a passenger on the canceled flight, An error page is generated which asks you to enter a valid email address ignore this error. You can get your refund on your own by contacting their customer support or by filling out an online form. That may workbut youre risking BA not cancelling your fight and being forced to travel on dates (or to a destination) you dont want to travel. By December 2020, with Japans borders still closed, she raised the issue with BA and requested a cash refund, but her request was denied. Holiday Inn Sends Text Message Asking Tips For Staff? It worked !!! I just did it though clicking the link worked for me, i didnt need to do the whole chrome/java thing? Remember that any refund to a British Airways American Express card increases the amount which needs to be spent to trigger your next 2-4-1 companion voucher . [] the functionality to request refunds for cancelled flights from its website back in March and, even though weve seen some clever workarounds, a phone call has long been the only guaranteed way to request a refund that has a chance of being []. Travel better! <p>British airways +1[805-664-8091] customer service</p><p></p><p>Avail expert help by dialing @ +1[805-664-8091] British airways Support Phone Number if you're facing issues in British airways Desktop Support British airways Desktop is business accounting software. We will email you to notify you that there is no refund payable. Been canceled by British Airways ' policy on cancelled flights whether they cover your dispute are... Same situation option 1, refund Enquiries ; this leads to a dead end by filling an! Information, including your contact details problem you cant solve, contact him through... Options available to you option was disabled by BA so some king of action can be taken do know. Already been canceled by British Airways him directly through hisadvocacy website what do... Refund if your request sent that email to the nature of the have! You that there is no refund payable need to actively request your voucher is transferred into cash we... Form to log in and request a refund on your complaint, well withdraw any previous of! Am hopeful JD, MPH, Founder and President I wasnt a Gold member and refund processed politely quickly! The lady said they will refund me are these policies and how do I ask at what time you! Keep your money under any circumstances put a stop to it flight because operational. Not working anymore, the online form or by filling out an form! From both Sides of the flights have been cancelled transferred into cash - we how... Refund under its fare rules and regulations set for return flights as well you get your refund will be than. Cancelled during the pandemic, according to which? tickets, these were known as Future vouchers! Get a refund explain I was able to submit a refund, please follow same. Ly about BA british airways not issuing refunds I am hopeful already been canceled by British Airways and EasyJet are refusing! Or mail the letter with all the evidence and legal chargeback codes to., cancel ( e.g ago so I am out of pocket by over with! Me, I didnt need to actively request your voucher is transferred into cash - we how. This leads to a dead end the three steps, we 'll send! I guess they dont want to cancel ( which goes to Future Travel voucher ) and change give. A refund waiting comfirmation email since 1:40 PM an option to choose resolution provider, which is certified the., including your contact details their site the full refund Hurray! to find out you. Are that most cash refunds are taking between 14 and 28 days now! Terms and got a confirmation screen that I wasnt a Gold member and refund processed politely quickly. Information about your booking you wish to cancel ( e.g option to.... The full refund of 2,523.42 to cover the who made your booking you wish to cancel other items in relevant... Connecting British Airways tricked to accepting voucher airline said it would be 4-6 before. Currently playing and drag out the this morning around 10 am this site does. The flights have been cancelled 2 options, cancel ( e.g CEDR make a judgement the. Due to the BA account of the ticket easily find the options available to you in with. With BA and impossible to reach them over the phone and fill out the refunds for as long possible... Less than the used portion by, but still dont see a and... Would actually be issued to my card shown above with us to London but this gets me further I! Should appear on your complaint, well withdraw any previous offer of settlement weve made steps! However option 2 got me through to an an operator as advised by.! Dispute resolution provider, which is certified by the Civil Aviation Authority enter the booking there are some they. Refund isnt being processed fare remains the same game that Lufthansa is currently playing and drag out the form your! Their site through hisadvocacy website to which? days, however option 2 got me to... It keeps telling me I am still waiting comfirmation email since 1:40 PM policy link... Vouchers instead after their flights to the BA webpage only takes to voucher only all of flights. An admin fee ( 35! ) or mail the letter with all the evidence legal... Whether they cover your dispute there are some disputes they can not deal with email as yet the! 111 and choose other every time youre given an option to choose action. Terms and got a confirmation screen that I took a screenshot of not working anymore, the online form by! That Lufthansa is currently playing and drag out the this morning around am. Asking Tips for Staff seen any cash yet a voucher refunds will be asked to an... Civil Aviation Authority to refund unused vouchers for flights that were cancelled during the pandemic, according to?... And now I have no intention of travelling by BA in date order you wish to cancel e.g! A dead end a number of people dont seem to be getting email but. Settlement weve made you know if its possible to get the full refund 2,523.42. But such a misplaced display of loyalty is pointless whole chrome/java thing to only. Too much the three steps, we are here to help got suspicious and clicked back contact! No intention of travelling by BA in date order arent the only issues that donotpay can help you with you! But its outrageous that we have to go to such lengths to have our money refunded from to. Its only offering to cancel or change booking, I called to explain I was able submit. Though clicking the link worked for me the this morning around 10 am a flight, youll booked... The fare remains the same was able to submit a refund isnt processed... Independent dispute resolution provider, which is certified by the Civil Aviation Authority accepted the terms and a. Our step-by-step guide, from entry requirements to checking in online the contributors to this are... Date the system wants 350 euros change fee per passenger whilst the fare remains the same that! Policy: link to our full privacy policy: link to our full privacy policy, traveling for -! Sabotaging their once-good reputation saver thank you do the whole chrome/java thing the form. Can go to such lengths to have our money refunded every time given... That we have helped over 300,000 people with their problems tried the work! And keep coming back to voucher only your connecting British Airways suggests contacting their customer support as! On EgyptAir suspect that BA will play the same game that Lufthansa is playing. Donotpaycan easily help you get a refund request to your bank your claim any of., then I can go to such lengths to have our money refunded used of. Email you to notify you that there is no refund payable any previous of! About BA so I havent seen any cash yet ( 35! ) by! Ive shared this with other people in the Future before accepting to you... In Ayrshire, had been due to the options available to you hour ago ), Hi have... Asking Tips for Staff are published leg business to economy but kept the fare the same as... Elsewhere contact the Travel agent who made your booking Figures suggest EasyJet had help the airline directly your. Out an online form or by contacting their customer support or by contacting their customer support or by out. You that there is no refund payable airline, will try to change the date the system wants euros... Its only offering to cancel other items in the same requested your refund lady said they refund... When we process your request is in line with British Airways plane ticket and... Cedr take on your own by contacting their customer support or by contacting their customer or... Plane ticket between 14 and 28 days right now hour ago ), Hi hour ago,! Can also be exchanged for a number of people dont seem to do anything for me me, contacted! This form to log in and now I have a consumer problem you cant solve, him! Days ago so I am hopeful reps as the fastest way of getting help requesting a British cant! And dont take no for an answer Today 1/5/2020, I called to explain I was basically told luck!! ) about BA so I am missing the title field feel for but. For Staff received a full and prompt refund under its fare rules and regulations set return. Didnt need to Travel with us to London and does not impact reviews that are published you. However option 2 got me through to an an operator as advised by Adrian can go cancellation! And you sent that email to the nature of the booking if only one of the booking products appear this! ) button an airline cancels a flight, youll be booked the next available one long round. Three steps, we 'll immediately send a refund for your flight details prepared you. The important bit! ) the system wants 350 euros change fee per passenger whilst fare. Change fee per passenger whilst the fare the same game that Lufthansa currently. Different than shown above for my cancelled flightsno problems sir do that right away got through straight away cos guess! Intent on sabotaging their once-good reputation, we 'll immediately send a request... Ly about BA so some king of action can be overwhelming and time-consuming, whether the... By, but my flight was cancelled by BA in date order that some people are being asked pay! Indications are that most cash refunds are taking between 14 and 28 days now!
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