Second, Mr. George Patton is a top notch employee whom anyone would be happy to have on their payroll. No love loss here. This fee may be charged to help partially offset the cost of labor and materials needed to install and/or hookup a propane system. When I called, they just said it takes time from New Jersey to get there. The office that services me in Mahopac, NY was able to refill my propane tanks that supply my generator before the propane supply ran out during a prolonged power loss that began March 2, 2018. jQuery(this).removeClass('inactive'); They indicated that the replacement check has not been issued. I sold my house at 927 Queens Highway Accord NY, I was issued a check refund of $204.72. When I have called I was told many times they did not install the tank. If they do, the liability should be theirs not mine. My husband and I paid the final bill, though we considered it unfair. i got one better. I get my refund of $198. years with no tank rental now trying to charge for rental of tank do I have to pay it, Creative Commons Attribution-NoDerivs 3.0 Unported License. Agway manager at time told me that as long as another propane company gave Agway a new tank they would let me leave propane tank in the ground and another company could fill it. I paid them over $1 million in commerical account over 19 yrs ago. I live Nampa Idaho. Plaintiffs alleged that the defendants failed to provide a proper warning about the dangers of using the propane gas cylinders. I have in the past paid a tank rental fee of approximately $80 a year, which I was told by the office would cover any maintenance to the tank should something happen. & Charge $90 to pick their tank in labor. There were never any contract signed when houses were built stating that tanks were owned by Agway. According to the complaint, the defendants bills strain credulity as it is virtually impossible for residents to use up the amounts of propane gas listed on their billing statements. There may be more specific results for "suburban-propane" For more specific results for "suburban-propane" Showing 1-25 of . Not paying the pickup charge. the total bill was $1,187.43 counting taxes and other charges. I have recently moved onto a new company for propane. on May 19, 2010. I called the next day and was told that this was the correct amount. What a joke this company is. However, I did not deposit it within the 60 day window you imposed. Per the suit, Suburban Propane has not made any effort, including by issuing documents or testing meters, to substantiate the high bills it sends customers. During my conversation with the Suburban representative, I was told it was irrelevant that I had only received 2.1 gallons of LPG and that I was still responsible for paying the $151.29 minimal fee. else if (jQuery('.description-form span#product').length > 0) product = jQuery('.description-form span#product').html(); Our brand-new storage facility is packed with all the first-class amenities you expect when looking for storage units. Snapchat Class Action Settlement Of Snapchat Data Privacy Class Action Lawsuit. Feb 22, 2013 they installed a Bradford White Defendor Safety System water heater. YES $10.339 a gallon. The guy that quoted me 2.05 a gallon that was his price by just for walking in and filling up my BBQ propane tank. We will try to put you back on the schedule so we'll call you back but we don't have any techs so it's not looking good. I own my tank. Their answer was we don't know and get another company if you want. This charge is incurred by customers who request deliveries outside of normal business hours. Suburban Propane, L.P., Suburban Sales & Services, Inc. More Resources. I have been a customer for years. This is totally unacceptable and unprofessional. The 25-page suit alleges Suburban Propanes patently unfair billing practices and failure to correct residents bills to reflect the true amounts of propane theyve consumed violate several California state laws. Ive been dealing with an incorrect bill and their extremely poor customer service for over a year. | Terms & Conditions | Privacy Policy, News about class action lawsuits, class action lawsuit settlements, class action lawyers & attorneys & class action law. They hired Suburban Propane to inspect the prone system and propane appliances for their new home. I don't live in a town. Not only was I given this fee, I was also charged for the tank rental fee of $73 at the same time. A federal court in Houston, Texas, recently dismissed a personal injury suit against grill manufacturer Weber-Stephens Products. Last January I paid $6.93 per gallon, that's to much. Consistent with the seasonal nature of its businesses, the Partnership typically experiences a net loss in the third quarter of its fiscal year. Before commenting, please review our comment policy. Our energy prices are very modest compared to most. Suburban Propane Class Action Lawsuit Filed Over Residential Propane Gas Charges. Desired outcome: I called today for an account inquiry and was quoted 3.17 a gallon. $ 4.37 a gallon. They have billed me $130 for my bricks & rebar where the tank sat since 1991. The following is a letter I wrote (per their procedure) to contest a Suburban Propane Minimum Bill I received. fee, Which really made me angry. Some kind of reduction in yearly charges. I then asked her to defer my delivery for next month due to the fact I have already been filled 3 times, and did not feel like being refilled for one month, that only benefits them. } This company needs to be investigated for their practices. I pay about 125.00 for 4 gallons of propane in addition to a $75.00 fee of tank rental per year. A proposed class action lawsuit claims that Suburban Propane, L.P. has billed Siskiyou County, California residents for volumes of propane gas that far exceed any reasonable amount that would be consumed. email [protected]@gmail.com He is very dedicated, hard-working and has the customer always in mind. I been using Surburban Propane for about 11 years, the prices are outrages every time they come to fill my tank the prices go up and up. We have to pay to have tank dug up in order to get rid of Suburban. The lawsuit looks to represent Siskiyou County consumers who were billed by Suburban Propane for unconsumed propane gas at any time during the applicablestatute of limitationsperiod. now the say that i have to have that one removed before i can switch companies. checkDescriptionFormCookie("description-form-product",".description-form select#product"); I informed the representative that I would pay for the 2.1 gallons of LPG that were replaced in the tank; however, I would not pay for something I had not received or used, at which point I was threatened with having my propane tank turned-off, thereby making the gas inaccessible to me. Feb 28, 2023. I got a very rude person that couldn't give me a reason why or even an estimate on whenswitch to a rude manager that says they will pick it up when they can because it's not an emergent reason well yes it is.we run stove, heat, and hot water on propane. The suit arose from a propane flash fire that occurred when the plaintiff was using a Weber grill. Well, something did happen, the valve on the tank went bad and my mom lost all the propane in her tank. When she passed I was determined not to pay that bill as we all felt we did not owe it. Dedicated employees ready to assist you with quality service for all your fuel needs, We are here for you with customer service representatives standing by to take your call. On 12/31, called and got relayed Bakersfield branch: I have had some of the worst customer service Ive ever experienced with this company. Thanks. im a new customer and had the bottles delivered and set. Desired outcome: I need legal help. At this point, I never want to deal with this disreputable company again. Once I specifically told them not fill the pool tank since it is a 250 gal tank and I was unemployed at the time. I was told multiple times that our deliveries wouldnt be put on hold until this was settled. We moved in 3 years ago and went with suburban propane at first it was great because we had the reduced price for the first year. When my home was buit the builder installed inground tanks from Agway, now Suburban. They insisted that I owed them this money. I guess they learned NOTHING from the class action suit of 2010!! I am on a fixed income and can not afford $1,400 for 200 gallons of propane. A couple of years ago I was charged a huge price per gallon for propaneI complained and wanted to switch companies but Surburban told me that I couldnt because I had an underground tankI run a beauty salon businesss in my home so my hands were tyed to Surburban unless I signed a lease with them to be forced to get a lower pricewhen I locked into this so called lease the natural gas co. put in a lineand Surburban knew this and I had an $1800 credit with themthey made me put their fuel in my tank even though I had natural gas. Overview of Suburban Propane complaint handling. . Erin works primarily on ClassAction.orgs newswire, reporting on cases as they happen. 2:10-cv-02548-JLL -CCC) alleging that Suburban Propane unfairly charged its customers excessive prices for propane without disclosing its price per gallon in advance of delivery and unlawfully charged its customers certain fees (tank pick up fees, pump out fees, restocking fees, delivery fees, regulatory fees, transportation fuel surcharges, and other fees) that were not adequately disclosed, according to a class action lawsuit news report. Disclaimer It would seem to me that if you had a problem with Suburban Propane Left 3 year old without heat in the winter. At that time my hot water and heat were both propane. It had been over 6 months since it was filled. Logitech Class Action Settlement of Logitech Alert High Definition Digital Video Home Surveillance Systems Class Action Lawsuit. of propane! I talked with the driver he couldnt get to me that day but said he would come the next day. jQuery('.description-form p.form-list select#product').focus(function(){ According to the case, after Suburban Propane billed the plaintiff in the amount of $4,443.25 in June 2020, the womans husband engaged in a series of phone calls with the company in order to resolve what the couple reasonably believed was a billing error. in it but they want to charge enough so I wont get hardly anything back for my gas please help me get in on law suit im linda clark in Byhalia ms. Lies. The suit alleges, however, that the plaintiff has been unable to close her account with the defendant and obtain her $150 security deposit. If we want to remove the tank we have to pay someone to dig out and for them to come to get it. If you are a person with a disability and need an accommodation to be able to apply for a job, please call 1-844-SP-HIRES (774-4737) or send an email to Recruiting@suburbanpropane.com. If you, another person or even another fuel company installed the tank - then they don't have the right to charge you rent. If anyone has any advise what I should do please let me know.. I never had an issue paying the rental fee, but telling me I have to give them almost $200 for nothing is going too far. The Transportation Fuel Surcharge is reviewed each month and is clearly itemized on your bill. Someone in billing must have mixed me up with another customer. We are checking local neighborhood pages and many people in WNC are complaining about this same issue. A lawsuit claims Suburban Propane has billed Siskiyou County, California residents for excessive volumes of propane gas that could not reasonably have been consumed. At this point, I never want to deal with this disreputable company again. I do not mind paying when I order it. Suburban Propane has been an unwavering partner who has supported blood drives, mobilized their workforce to volunteer, and responded during disasters. I rent my tank so I have a yearly fee of $51.46. I am also disabled and on a fixed income, so I do try to budget. I expect to hear from a Suburban Propane representative in a timely manner regarding this dispute. The other companies that service our area charge between $2.19 and $3.57. Suburban Propane has the WORST CUSTOMER SERVICE! In addition, it has been turned over to a collection agency and suburban will not give us any information on the account. Do they own the tank or is the tank yours? I want my account cleared since the bill has been paid. TikTok Class Action Settlement Of TikTok, Musical.ly and ByteDance Data Privacy Class Action Lawsuit. Leak tests are required when introducing gas into a new gas piping system, when checking a piping system for leakage immediately after the gas is turned on, or when a system has been initially restored after an interruption of gas service. 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